Malaika Stevenson
Byram
Summary
I am a dedicated and adaptable professional with a diverse background in caregiving, customer service, and food service. With experience in providing personalized care for individuals with developmental disabilities, delivering excellent customer experiences in fast-paced environments, and supporting team collaboration, I am committed to making a positive impact in every role I take on. My strong interpersonal skills allow me to build meaningful relationships with clients and customers, while my ability to handle multiple responsibilities ensures efficiency and high-quality service. Passionate about supporting others, I aim to leverage my skills in direct care, customer service, and team collaboration to contribute to both individual well-being and organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
REM/Sevita
02.2025 - Current
- Provided direct care and support to individuals with intellectual and developmental disabilities in a residential or community setting, promoting independence and enhancing quality of life.
- Assisted clients with daily living activities (DLAs), including personal hygiene, meal preparation, medication management, and mobility support.
- Developed and maintained positive, trusting relationships with clients to foster a comfortable and supportive environment.
- Implemented individualized care plans and goals, ensuring services were tailored to meet each client’s specific needs and preferences.
- Supported clients in participating in social, recreational, and vocational activities, encouraging community involvement and personal growth.
- Monitored and recorded clients’ progress and behaviors, maintaining accurate and detailed documentation for reporting and compliance.
- Collaborated with healthcare providers, family members, and other team members to ensure comprehensive care and support.
- Responding to emergencies or crises, following proper protocols to ensure client safety and well-being.
- Adhered to all safety, privacy, and regulatory standards to maintain a safe, clean, and respectful environment.
Correctional Officer
MDOC
04.2025 - 12.2025
- Monitored inmate behavior to ensure compliance with facility regulations and safety protocols.
- Conducted regular security checks to identify potential security breaches and maintain a safe environment.
- Responded effectively to emergencies, applying crisis intervention techniques to de-escalate tense situations.
- Assisted in the rehabilitation process by facilitating inmate programs focused on education and vocational skills.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Personal Care Assistant (PCA)
Priority One Home
10.2023 - 11.2024
- Provided compassionate, individualized care to clients in their homes, ensuring comfort and safety.
- Assisted with daily living activities, including bathing, grooming, dressing, and meal preparation.
- Monitored and recorded clients’ health conditions and reported any changes to healthcare professionals.
- Helped clients with mobility and physical exercises to enhance their overall well-being.
- Administered medication and supported with medical appointments as needed.
- Developed strong relationships with clients and their families to foster a positive and supportive environment.
- Maintained a clean and organized living space to promote a healthy home atmosphere.
Cook/Chef
Little Caesars
03.2023 - 04.2024
- Prepared and cooked a variety of menu items, ensuring quality and adherence to company standards.
- Managed food preparation and cooking processes to meet high-volume demand during peak hours.
- Maintained kitchen cleanliness and adherence to food safety regulations, including proper handling and storage of ingredients.
- Assisted in inventory management, including restocking supplies as needed.
- Collaborated with team members to ensure timely service and customer satisfaction.
- Trained and mentored new kitchen staff on proper cooking techniques and safety protocols.
Cashier
Rally’s
11.2022 - 11.2023
- Provided excellent customer service in a fast-paced, high-volume environment, ensuring a positive dining experience for all customers.
- Operated the cash register efficiently, handling cash, credit, and debit transactions accurately.
- Assisted customers with menu selections, answered questions about products, and made recommendations based on preferences.
- Ensured cleanliness and organization of the front-of-house area, maintaining a welcoming atmosphere.
- Managed drive-thru and in-store orders, processing payments and distributing food orders with accuracy and speed.
- Handled customer complaints professionally, resolving issues quickly and effectively to maintain customer satisfaction.
- Worked collaboratively with team members to meet daily operational goals and maintain smooth service flow.
- Adhered to all company policies, procedures, and safety standards to maintain a safe and clean environment for staff and customers.
Education
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Second Chance Outreach Learning Center
Ridgeland, MS02.2025
High School - undefined
Terry High School
Terry, MS05.2022
Skills
- Customer Service: Strong ability to interact with clients and customers, providing excellent service and addressing concerns promptly to ensure satisfaction
- Caregiving & Personal Assistance: Expertise in assisting individuals with daily living activities, medication management, and mobility support, particularly for individuals with intellectual and developmental disabilities
- Communication: Excellent verbal and written communication skills, ensuring clear, effective interactions with clients, families, and team members
- Team Collaboration: Ability to work well in team settings, contributing to smooth operational flow and positive work environments
- Problem-Solving: Proven ability to resolve conflicts and address issues efficiently, ensuring customer and client satisfaction in dynamic environments
- Multitasking: Skilled at managing multiple responsibilities in fast-paced settings, from customer transactions to caregiving and kitchen operations
- Time Management: Ability to prioritize tasks and manage time effectively to meet operational and caregiving goals
- Documentation: Proficient in maintaining accurate and detailed records of client care and progress, ensuring compliance with regulations and standards
- Food Safety & Preparation: Knowledge of proper food handling, safety regulations, and cooking techniques to ensure high-quality food preparation
- Adaptability: Comfortable adjusting to different work environments, whether in caregiving, food service, or customer-facing roles
Certification
- Certified Clinical & Administrative Medical Assistant (MA1), Second Chance Outreach Center (SCOLC)
- Obtained 2025-03-20
Accomplishments
- Developed strong, trusting relationships with clients, leading to enhanced client engagement in their care plans and activities, contributing to improved quality of life and increased independence for individuals under my care.
- Consistently maintained a high level of customer satisfaction by resolving customer complaints quickly and effectively, ensuring a positive experience in fast-paced, high-volume environments.
Timeline
Correctional Officer
MDOC
04.2025 - 12.2025
Direct Support Professional (DSP)
REM/Sevita
02.2025 - Current
Personal Care Assistant (PCA)
Priority One Home
10.2023 - 11.2024
Cook/Chef
Little Caesars
03.2023 - 04.2024
Cashier
Rally’s
11.2022 - 11.2023
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Second Chance Outreach Learning Center
High School - undefined
Terry High School