Malaysia Triplett
D'Iberville
Summary
Dynamic Talent Acquisition Specialist with a proven track record at Cricket Wireless. Skilled in utilizing applicant tracking systems and data-driven decision-making processes. Successfully refined recruiting strategies and enhanced candidate sourcing, while simultaneously fostering strong customer relations and staff management. Recognized for consistently exceeding hiring goals and promoting a collaborative team environment. Multifaceted with management experience in the hospitality, quick service, and retail sales industries.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Cricket Wireless
03.2023 - 03.2025
- Upgraded career by achieving role of Retail Store Manager.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
General Manager
McAlister's Deli
11.2021 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Restaurant General Manager
Taco Bell
10.2018 - 12.2021
- Elevated to General Manager after serving as Shift Manager.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Retail Store Manager
Forever 21
07.2018 - 09.2018
- Succeeded in climbing the ranks from Assistant Manager to Retail Store Manager.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Skating Carhop
Sonic
06.2013 - 06.2015
- Promoted featured products during interactions.
- Collaborated with team members and leadership to achieve and exceed customer satisfaction benchmarks.
- Balanced orders on trays weighing over Number 20 lbs and delivered them to cars.
Education
Bachelor Of Applied Arts And Science - Human Resources Management
University of Southern Mississippi
Hattiesburg, MSSkills
- Applicant tracking systems
- Data-driven decision making
- Onboarding processes
- Candidate sourcing
- Inventory monitoring
- Records management
- Staff management
- Goals and performance
- Sales expertise
- Product knowledge
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
Certification
ServSafe Food Protection Manager Certification
Timeline
Talent Acquisition Specialist
Cricket Wireless
03.2023 - 03.2025
General Manager
McAlister's Deli
11.2021 - 03.2023
Restaurant General Manager
Taco Bell
10.2018 - 12.2021
Retail Store Manager
Forever 21
07.2018 - 09.2018
Skating Carhop
Sonic
06.2013 - 06.2015
Bachelor Of Applied Arts And Science - Human Resources Management
University of Southern Mississippi
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