Mandy Berry
Iuka
Summary
Results-driven shift manager with expertise in team collaboration, compliance monitoring, and customer service. Committed to enhancing operations and resolving conflicts effectively. Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
21
21
years of professional experience
Work History
Shift Manager
Tomey Enterprises
Iuka
12.2022 - Current
- Helped employees accomplish tasks during peak periods.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
Head Teller
Bank Independent
Muscle Shoals
03.2005 - 02.2014
- Managed daily operations of teller line and staff assignments.
- Ensured compliance with banking regulations and internal policies.
- Trained and mentored new tellers on customer service protocols.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
Education
Associate of Science - Business
Northeast Mississippi Community College
Booneville, MS05-2023
Skills
- Store operations
- Employee training
- Customer service
- Conflict resolution
- Policy compliance
- Scheduling management
Timeline
Shift Manager
Tomey Enterprises
12.2022 - Current
Head Teller
Bank Independent
03.2005 - 02.2014
Associate of Science - Business
Northeast Mississippi Community College