Marcie Burleson
Daleville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Consumer Operations & Loan Servicing Team Lead
Citizens National Bank
08.2021 - Current
- Train new team members by relaying information on company procedures and process requirements.
- Conducted regular daily audits of consumer loan operation functions looking at areas for improvement.
- Evaluate employee skills and knowledge regularly, training, and mentoring individuals
- Manage schedules and time off requests
- Maintain database systems to track and analyze operational data.
Consumer Loan OPS & Loan Servicing Team Lead
Citizens National Bank of Meridian
08.2021 - Current
- Train new team members by relaying information on company procedures and process requirements.
- Coach team members in techniques necessary to complete job tasks.
- Manage schedules, accept time off requests, and submit timecards for payroll.
- Maintain database systems to track and analyze operational data.
- Conduct regular reviews of team members to identify areas for improvement.
Administrative Assistant
Louisiana Baptist University
06.2020 - 06.2021
- Answered multi-line phone system, routed calls, delivered messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Maintained recordkeeping,and data entry for all student records.
- Opened and properly distributed incoming mail.
- Managed all aspects of payroll.
Administrative Assistant
Christian Collegiate Academy
06.2015 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to school employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track report cards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant Store Manager
Lifeway
06.2012 - 06.2015
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
No Degree - Biblical Studies
Baptist Bible College
SpringfieldNo Degree - Business
Mississippi Gulf Coast Community College
GulfportHigh School Diploma -
St Martin High School
Ocean Springs, MS05-1993
Skills
- Work assignment delegation
- Workflow management
- Attention to detail
- Relationship building
- Task delegation
- Client communication
- Employee training
- Employee engagement
- Program development
Timeline
Consumer Operations & Loan Servicing Team Lead
Citizens National Bank
08.2021 - Current
Consumer Loan OPS & Loan Servicing Team Lead
Citizens National Bank of Meridian
08.2021 - Current
Administrative Assistant
Louisiana Baptist University
06.2020 - 06.2021
Administrative Assistant
Christian Collegiate Academy
06.2015 - 06.2018
Assistant Store Manager
Lifeway
06.2012 - 06.2015
No Degree - Biblical Studies
Baptist Bible College
No Degree - Business
Mississippi Gulf Coast Community College
High School Diploma -
St Martin High School
Similar Profiles
TONI SHIRLEYTONI SHIRLEY
BRANCH EXECUTIVE at BONVENU BANK (FORMERLY CITIZENS NATIONAL BANK)BRANCH EXECUTIVE at BONVENU BANK (FORMERLY CITIZENS NATIONAL BANK)
Lisa BrownLisa Brown
Retail Branch Manager at Citizens National BankRetail Branch Manager at Citizens National Bank
Emily RobinsonEmily Robinson
Personal Banker at Citizens National BankPersonal Banker at Citizens National Bank
Jessie CassellJessie Cassell
Restaurant Worker at Outback SteakhouseRestaurant Worker at Outback Steakhouse
Katie JonesKatie Jones
Family Services Specialist at Roanoke City Social ServicesFamily Services Specialist at Roanoke City Social Services