Marcie Causey
Hattiesburg
Summary
Dynamic and self motivated professional with a proven track record in managing multi-modal transportation. My ability to foster teamwork, improve processes and resolve problems has consistently elevated customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Family Manager
Causey LLC
12.2020 - Current
- Mother to two amazing Children- Ages two and five months.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Operations Manager
Nolan Transportation Group, LLC
12.2020 - 12.2022
- Supervised operations staff and implemented standard operating procedures.
- Led hiring, onboarding and training of new hires.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Account Manager
Nolan Transportation Group, LLC
06.2020 - 12.2020
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased customer satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable customers while maintaining positive relationships with all parties involved.
Logistics Coordinator
Eagle Transportation LLC
09.2019 - 06.2020
- Tracked and managed multiple modes of transportation- Notifying customers of status or potential delays.
- Collaborated with sales teams to deliver exceptional customer service and timely delivery
Education
Bachelor In Business - Marketing
University of Southern Mississippi
Hattiesburg, MS05.2019
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Supply chain operations
Timeline
Family Manager
Causey LLC
12.2020 - Current
Operations Manager
Nolan Transportation Group, LLC
12.2020 - 12.2022
Account Manager
Nolan Transportation Group, LLC
06.2020 - 12.2020
Logistics Coordinator
Eagle Transportation LLC
09.2019 - 06.2020
Bachelor In Business - Marketing
University of Southern Mississippi
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