Marco Roche
Southaven
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner Operator (OTR)
Swift Transportation
02.2023 - 03.2025
- Operate and maintain commercial truck routes nationwide as an independent contractor.
- Optimize logistics, scheduling, and fuel efficiency to drive profitability.
- Ensure full compliance with DOT safety standards and regulations.
- Manage business finances, including fuel, maintenance, and insurance expenses.
Service Consultant
Holler Honda
03.2022 - 01.2023
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Efficiently managed time-sensitive situations by prioritizing tasks based on urgency without compromising quality.
- Enhanced customer satisfaction by providing personalized automotive service recommendations and solutions.
Sales Representative / Internet Sales
Mike Maroone Honda
01.2015 - 12.2022
- Consistently achieved monthly sales targets through strong client relationship management.
- Conducted vehicle demos and managed customer needs from inquiry to close.
- Handled financing paperwork, qualification, and lead tracking in CRM systems.
Operations Manager
Rocky Mountain Miracles
01.2013 - 12.2015
- Managed 10,000 sq. ft. facility operations, inventory, and compliance tracking.
- Led botanical team and ensured optimal plant care and pest control standards.
- Oversaw audits, safety, and government record-keeping.
Store Manager / Commercial Manager / Assistant Manager
AutoZone
01.2001 - 12.2013
- Directed full-service auto parts store operations including inventory, P&L, and team leadership.
- Boosted weekly sales by 20–30% across multiple locations and earned consistent top regional rankings.
- Built and expanded commercial sales programs across three store locations.
Store Manager
Peach Auto Body and Collision
01.1997 - 12.2000
- Led operations including sales, estimates, payroll, and inventory for a high-volume shop.
- Managed team of 14; achieved consistent sales of 20–30 cars weekly.
Education
Associate of Science - Computer Information Systems
Southeast College of Technology
Memphis, TN01.2000
Skills
- Sales management expertise
- Operational efficiency in inventory control
- Budget tracking and reporting
- Client relationship development
- Project management
- Regulatory compliance in fleet operations
- Salesforce CRM management
- Proficient in English and Spanish
- Certified in DOT and TWIK
- Certified in HIPAA and BBP standards
Certification
- Commercial Driver’s License (CDL) – Class A
- DOT Certified
- Twik Certified
- HIPAA & BBP Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner Operator (OTR)
Swift Transportation
02.2023 - 03.2025
Service Consultant
Holler Honda
03.2022 - 01.2023
Sales Representative / Internet Sales
Mike Maroone Honda
01.2015 - 12.2022
Operations Manager
Rocky Mountain Miracles
01.2013 - 12.2015
Store Manager / Commercial Manager / Assistant Manager
AutoZone
01.2001 - 12.2013
Store Manager
Peach Auto Body and Collision
01.1997 - 12.2000
Associate of Science - Computer Information Systems
Southeast College of Technology
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