Margie terrell
Ocean Springs
Summary
Dynamic leader with a proven track record at Ton 80 Bar and Grill, excelling in customer service and beverage making. Skilled in fostering team growth and enhancing operational efficiency, evidenced by crafting memorable customer experiences and driving business growth. Demonstrates exceptional problem-solving and communication abilities, contributing to a positive work environment and increased customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Bar Manager
Ton 80 Bar and Grill
01.2022 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Ton 80 Bar and Grill
11.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
DJ
Ton 80 Bar and Grill
05.2015 - 11.2016
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
Assistant Manager
Kangaroos Family Fun Center
03.2015 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier
CVS
02.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Hostess
Palace Casino and Resort
11.2012 - 02.2014
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
St. Martin High School
Ocean Springs, MS05-2015
Skills
- Health and safety
- Beverage making
- Training staff
- Product presentation
- Multitasking
- Customer service
- Problem solving
- Leadership
- Time management
- Communication skills
- Computer literacy
Timeline
Assistant Bar Manager
Ton 80 Bar and Grill
01.2022 - Current
Bartender
Ton 80 Bar and Grill
11.2016 - Current
DJ
Ton 80 Bar and Grill
05.2015 - 11.2016
Assistant Manager
Kangaroos Family Fun Center
03.2015 - 12.2015
Cashier
CVS
02.2014 - 03.2015
Hostess
Palace Casino and Resort
11.2012 - 02.2014
High School Diploma -
St. Martin High School
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