Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Herrera

Moss Point

Summary

Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.

Overview

14
14
years of professional experience

Work History

Assistant Branch Manager

Woodforest National Bank
08.2022 - Current
  • Supervised daily branch operations to ensure compliance with policies and procedures.
  • Trained and developed staff on customer service best practices and banking products.
  • Enhanced operational efficiency by streamlining processes and implementing new technologies.
  • Oversaw cash management, including balancing cash drawers and monitoring transactions for accuracy.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships within the community.

Lead Sales Associate

Platinum Chevrolet
07.2020 - 08.2022
  • Mentored and trained new sales associates to improve team performance and customer engagement.
  • Developed and implemented strategic sales initiatives to enhance customer satisfaction and loyalty.
  • Analyzed market trends to identify opportunities for growth and adjust sales strategies accordingly.
  • Oversaw daily operations of the sales floor, ensuring optimal inventory levels and product displays.

Retail Sales Associate

Lens Crafters
03.2018 - 07.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Deli Department Manager

Safeway Albertsons
07.2011 - 03.2018
  • Oversaw daily operations of deli department, ensuring compliance with food safety standards.
  • Managed inventory levels and coordinated product ordering to optimize stock availability.
  • Trained and mentored staff on customer service excellence and deli product preparation.
  • Implemented cost control measures, reducing waste and enhancing profitability of the department.

Education

Associate of Arts - Business Administration And Management

Santa Rosa Junior College
Santa Rosa, California, CA

Skills

  • Banking
  • Operations management
  • Business development
  • Team development

Languages

Spanish
Native or Bilingual

Timeline

Assistant Branch Manager

Woodforest National Bank
08.2022 - Current

Lead Sales Associate

Platinum Chevrolet
07.2020 - 08.2022

Retail Sales Associate

Lens Crafters
03.2018 - 07.2020

Deli Department Manager

Safeway Albertsons
07.2011 - 03.2018

Associate of Arts - Business Administration And Management

Santa Rosa Junior College

Similar Profiles

CREATE PROFILE
Maria Herrera