Marie M. Bradford
GULFPORT
Summary
Professional Summary: Reliable, dependable, motivated professional bringing many years of experience and professionalism. While welcoming patients and clients to comprehensive service and relationship-building strengths. Enthusiastic Leader with over 12 years experience planning, leading,training, and improving activities to support successful business operations. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
16
16
years of professional experience
Work History
Patient Services Supervisor
Quest Diagnostics
12.2021 - Current
- Collaborated with colleagues to maintain a great working relationship with clients and patients.
- Oversee daily operations
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Increased efficiency within the department by evaluating workflows and recommending improvements based on best practices.
- Ensure coverage at all 33 locations under my Span.
Group Lead
Patient Services
04.2013 - Current
- Creating and having full accountability for scheduling of staff, providing coverage as needed in all staffing capacities along MS/LA Territories.
- Resolving TNPs and TIQs.
- Coached and trained new and seasoned employees.
- On boarding and breakdown of new/current IOP accounts.
- Work closely with sales team in monitoring at risk Clients to grow and retain business.
- Built positive relationships with employees through active listening and communication skills.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
PSR III
Quest Diagnostics
06.2011 - 04.2013
- Provided coverage as needed in Patient Service Centers and Physician offices.
- Assisted with new account on boarding.
- Provided phlebotomy training and education.
- Carried out day-day-day duties accurately and efficiently.
In Office Phlebotomist
Quest Diagnostics
06.2009 - 06.2011
- Worked closely with client until promoted with Quest Diagnostics.
- Making sure all results crossed without problems
- Adhered to clients needs while not violating Quest polices and procedures
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Education
BBA - Healthcare Management
University of Phoenix
Tempe, AZ12-2025
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL1 2015
No Degree - Physicians Assistant/Phlebotomy
MGCCC
Skills
- Computer literate
- In-depth in Easy Pay and IOP bad dept
- Proficient with TNP database
- CPR Investigation and resolution
- Proficient in Microsoft Office Suite
- Staffing
- Efficient multi-tasker
- Deadline-oriented
- Coaching and mentoring
- Verbal and written communication
- Relationship building
- Staff training/development
- Exceptional interpersonal communication
- Employee scheduling
- Health and safety procedures
- Staff Management
Accomplishments
- Supervised team of 40 staff members.
- Interim Supervisor for Shreveport and Texarkana area for 6 months. Combined Team of 77 employees.
- TNP Champion Team and achieved Superior results for 2024.
- PATOS Champion Team 2024 helped increase Team Easy Pay.
Timeline
Patient Services Supervisor
Quest Diagnostics
12.2021 - Current
Group Lead
Patient Services
04.2013 - Current
PSR III
Quest Diagnostics
06.2011 - 04.2013
In Office Phlebotomist
Quest Diagnostics
06.2009 - 06.2011
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
No Degree - Physicians Assistant/Phlebotomy
MGCCC
BBA - Healthcare Management
University of Phoenix
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