Marion Payton

• Evaluated customer data to identify and prevent fraudulent activities.

• Analyzed large amounts of data to find patterns of fraud and anomalies.

• Tracked fraud cases and monitored trends to develop strategies for prevention.

• Increased accuracy in identifying fraudulent

• Increased customer satisfaction by efficiently processing refund requests and resolving disputes.

• Provided excellent customer service, addressing concerns promptly and professionally to maintain high levels of satisfaction.

• Participated in regular meetings with management to discuss progress toward department targets, suggesting improvements where necessary.

• Enhanced software functionality by troubleshooting and resolving complex technical issues.

• Improved customer satisfaction by providing timely and effective technical support for software-related concerns.

• Increased product reliability by identifying, reporting, and assisting in the resolution of software bugs.

• Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.

• Improved call center performance by consistently maintaining a high level of professionalism and productivity.

• Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.