Marisa Batimon
Columbia
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Overview
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Work From Home Agent
Teleperformance USA- United Healthcare
Columbia
10.2023 - 08.2026
- Provided customer support for health insurance inquiries and claims processing.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Educated clients on policy details, benefits, and available services.
- Resolved billing issues by communicating with internal departments and clients directly.
- Utilized CRM software to track customer interactions and manage case resolutions.
- Collaborated with team members to address complex customer concerns effectively.
- Handled sensitive information while ensuring compliance with privacy regulations.
- Maintained high levels of professionalism when interacting with customers both verbally and in writing.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
Cashier
Circle K
Columbia
01.2023 - 10.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations and maintained accurate cash drawers.
- Processed customer transactions efficiently at the checkout.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers and answered any questions they had about the store's products and services.
- Educated customers about promotions and loyalty programs available in-store.
- Collaborated with team members to ensure smooth store operations.
- Assisted in multiple roles to enhance team efficiency as assigned by management.
- Replenished merchandise on shelves to maintain inventory levels with merchandise when needed.
Overnight Stocker
Walmart
Columbia
05.2021 - 11.2021
- Stocked shelves efficiently to ensure product availability for customers.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Operated pallet jack and other equipment for safe stock movement.
- Organized inventory to maintain a clean and orderly storage area.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Acute Care Technician
Forrest General Hospital
Hattiesburg
09.2018 - 05.2021
- Monitored patients' conditions by checking vital signs, performing blood draws, and reporting any changes to the nursing staff.
- Assisted nursing staff in delivering patient care and monitoring vital signs.
- Collaborated with healthcare teams to support patient treatment plans and interventions.
- Provided comfort measures to patients, addressing their emotional and physical needs.
- Responded promptly to patient calls and requests for assistance throughout shifts.
- Documented patient information accurately in electronic health records systems.
- Transported patients between departments using wheelchairs or stretchers.
- Prepared and maintained patient rooms, ensuring cleanliness and readiness for admissions.
Assistant Manager
Dollar General
Columbia
06.2013 - 09.2018
- As the assistant store manager I:
- Demonstrated strong customer service and leadership skills by fostering a supportive environment for associates.
- Supervised daily operations including scheduling shifts, assigning duties.
- I demonstrated excellent customer service, leadership, and most of all patience.
- Ensured store environment was tidy and visually appealing for shoppers.
- Developed weekly schedules to optimize team coverage and efficiency.
- Mentored associates to develop their skills and enhance customer interactions, ensuring positive experiences for customers.
- Implemented promotional displays to increase product visibility and sales engagement.
- Created employee schedules to optimize staffing and ensure efficient store operations.
Cashier
Wal-mart supercenter
Hattiesburg
01.2009 - 01.2013
- As a cashier I:
- 1. Delivered excellent customer service by addressing customer needs promptly and courteously.
- 2. Processed cash transactions accurately and efficiently to ensure smooth checkout experiences.
- 3. Also worked in Customer Service and Money Center departments.
- Exhibited a proactive attitude towards fulfilling responsibilities. I did what I was asked at all times. Managers could depend on me to get the job done.
- The skills I demonstrated at this job were good customer service and willingness to go above and beyond.
Education
Cosmetology License - Cosmetology
Academy of Hair Design
Hattiesburg, MS 04.2021 - 06.2022
East Marion
Columbia, MSSkills
- Customer support
- CRM software proficiency
- Transaction processing
- Data entry accuracy
- Phone etiquette
- Call handling
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Goal-oriented
Personal Information
Authorized To Work: US
Timeline
Work From Home Agent
Teleperformance USA- United Healthcare
10.2023 - 08.2026
Cashier
Circle K
01.2023 - 10.2023
Overnight Stocker
Walmart
05.2021 - 11.2021
Cosmetology License - Cosmetology
Academy of Hair Design
04.2021 - 06.2022
Acute Care Technician
Forrest General Hospital
09.2018 - 05.2021
Assistant Manager
Dollar General
06.2013 - 09.2018
Cashier
Wal-mart supercenter
01.2009 - 01.2013
East Marion