Markajah Jackson
Jackson
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Cashier
Home Depot
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Dental Assistant
New Orleans Dentistry
10.2022 - Current
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Customer Service Representative
U-Haul Moving Inc.
06.2021 - 01.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Conduent
08.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Certification - Dental Assistant
Delta Technical College
01.2022
Diploma - Core Courses
Forest Hill High School
05.2017
Skills
- Emergency Response Preparedness
- Customer service
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Patience and empathy
- Work ethic and integrity
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Complex Problem-solving
- Attention to detail
Timeline
Cashier
Home Depot
03.2024 - Current
Dental Assistant
New Orleans Dentistry
10.2022 - Current
Customer Service Representative
Conduent
08.2021 - 03.2022
Customer Service Representative
U-Haul Moving Inc.
06.2021 - 01.2024
Diploma - Core Courses
Forest Hill High School
Certification - Dental Assistant
Delta Technical College
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