Professional Summary
Overview
Work History
Education
Skills
Timeline

Markayla Mcbride

Amazon
KOSCIUSKO
6
years of professional experience

Dependable and adaptable professional with strong customer service skills. Proven ability to manage high-stress situations while resolving inquiries effectively. Committed to enhancing user experiences through attentive communication and problem-solving.

Work History

Pick and Storage

1 Year 4 Months
Amazon | 01.2025 - 05.2026
  • Demonstrated self-motivation by completing tasks without supervision., with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Collaborated effectively with team members to complete projects. independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Customer Service Representative

2 Years 10 Months
Conduent | 03.2022 - 01.2025
  • Handled order processing efficiently, ensuring timely delivery and resolution of issues.
  • Managed feedback collection to identify areas for service improvement and enhance user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Adapted quickly to changes in policies, procedures, and technologies to improve service delivery.

Customer Service Representative

4 Years 10 Months
Teletech | 02.2020 - 12.2024
  • Provided accurate product information to enhance customer satisfaction and drive repeat business.
  • Handled order processing efficiently, ensuring timely delivery and resolution of issues.
  • Managed feedback collection to identify areas for service improvement and enhance user experience.
  • Assisted in training new team members on customer service protocols and systems.

Education

High School Diploma

Kosciusko High School | Kosciusko, MS | 05-2022
  • Honor Roll

Skills

Customer service
Problem-solving
Attention to detail
Time management
Teamwork and collaboration
Flexible and adaptable
Dependable and responsible
Positive demeanor

Timeline

Pick and Storage

Amazon
01.2025 - 05.2026Read More

Customer Service Representative

Conduent
03.2022 - 01.2025Read More

Customer Service Representative

Teletech
02.2020 - 12.2024Read More

Kosciusko High School

High School Diploma
Read More

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Markayla Mcbride