Markeisha Butler
9573 Billy Bell Rd
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Overview
8
8
years of professional experience
Work History
CNA
Diversicare
Meridian, MS
03.2026 - Current
- Provided direct patient care, assisting with daily living activities.
- Monitored vital signs and reported changes to nursing staff.
- Assisted in mobility and positioning of patients to enhance comfort.
- Maintained cleanliness and organization of patient rooms and common areas.
- Educated patients and families about health conditions and care procedures.
- Documented patient interactions accurately in electronic health records system.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided emotional support to family members during difficult times.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Helped residents walk with or without self-help devices.
Online Grocery Associate
Walmart
09.2021 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Customer Service Representative
Comcast
05.2018 - 04.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate Of Arts And Sciences - Cosmetology
Meridian Community College
Meridian, MSSkills
- Decision-Making
- Active Listening
- Time Management
- Problem Solving
- Customer Service
- Cosmetic
- Patient care
- Vital sign assessment
- Health education
- Order accuracy
- Inventory management
- Service quality assurance
- Effective communication
- Attention to detail
- Team collaboration
- Emotional support
- Conflict resolution
- Patient hygiene assistance
- HIPAA compliance
- Compassionate communication
- Medication administration
- Time management
- End-of-life care
- Lifting and transferring
- Multitasking and organization
- Maintaining confidentiality
- Compassion and empathy
- Database administration
- Activity coordination
- Patient relationship building
- Calm and level-headed under duress
Skills
- Cash Handling
Timeline
CNA
Diversicare
03.2026 - Current
Online Grocery Associate
Walmart
09.2021 - Current
Customer Service Representative
Comcast
05.2018 - 04.2020
Associate Of Arts And Sciences - Cosmetology
Meridian Community College