Marlacesia Seals
Meridian
Summary
Dynamic customer service skills with a proven track record of exceeding performance metrics and fostering loyalty through personalized solutions. Expertise in coaching teams to enhance service delivery and actively resolve customer issues, contributing to an improved overall customer experience.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Service Representative/Support Coach
Iqor Holdings US
01.2024 - Current
- Verizon & Rhode Island Energy
- Remote Home Office
- Collections and Customer Support
- Coached agents during calls to enhance customer service skills and support team performance.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries regarding products, services, and company information to facilitate informed decisions.
Store Project Coach
Walmart
08.2022 - 01.2024
- Successfully managed and delegated multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned and scheduled project phases to ensure alignment with timelines and objectives.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify improvement areas and implement necessary adjustments.
- Tracked progress against established goals, adjusting schedules and resources to maintain project timelines.
- Met project deadlines without sacrificing build quality or workplace safety..
Resident Assistant
Meridian Living
01.2021 - 08.2022
- Provided support to residents facing mental health challenges by actively listening, offering resources, and connecting them with relevant support services.
- Facilitated daily living activities and personal care for residents, fostering a supportive community.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Boosted participation in residence hall activities through development of engaging promotional materials and targeted advertising.
Truck Driver
Roadrunner Transportation Systems Inc.
07.2019 - 01.2021
- Operated commercial trucks for local and long-distance transportation.
- Managed delivery schedules to ensure timely arrivals at destinations.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Adhered to federal and state regulations regarding transportation safety.
- Maintained accurate logs of driving hours and vehicle maintenance activities.
Truck Driver
Dart Trucking Company
09.2015 - 07.2019
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Verified load against shipping papers to ensure accuracy of shipment.
Assistant Manager
Family Dollar
05.2012 - 09.2015
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing store operations and staff schedules.
- Trained new employees on store policies and customer service protocols.
- Coordinated inventory management and stock replenishment processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Sumter County High School
York, AL05-2011
Some College (No Degree) - Practical Nursing
Meridian Community College
Meridian, MS07-2026
Skills
Customer service
- Client relations
- Project management
- Task prioritization
- Time management
- Microsoft office expertise
- Team collaboration
Certification
Forklift
98.99% Survey Score for 2024
Customers were leaving 5 of 5 star surveys due to my customer service.
Volunteer work
Worked for the York Fire Dept as a volenteer firefighter from 2012-2017.
Timeline
Customer Service Representative/Support Coach
Iqor Holdings US
01.2024 - Current
Store Project Coach
Walmart
08.2022 - 01.2024
Resident Assistant
Meridian Living
01.2021 - 08.2022
Truck Driver
Roadrunner Transportation Systems Inc.
07.2019 - 01.2021
Truck Driver
Dart Trucking Company
09.2015 - 07.2019
Assistant Manager
Family Dollar
05.2012 - 09.2015
High School Diploma -
Sumter County High School
Some College (No Degree) - Practical Nursing
Meridian Community College