Marlyn Fields
Vancleave
Summary
Dedicated customer service professional with strong teamwork and problem-solving skills. Committed to maintaining a welcoming environment and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sandwich Artist
Subway
07.2025 - Current
- Prepared and assembled customer orders with attention to quality and presentation.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Operated cash register, processed transactions efficiently, and handled customer inquiries.
- Assisted in inventory management by restocking supplies and tracking expiration dates.
Chat Support Representative
Kelly Services
04.2019 - 11.2024
- Delivered exceptional customer support through live chat, resolving inquiries and technical issues efficiently.
- Collaborated with team members to enhance response times and improve overall customer satisfaction ratings.
- Trained new representatives on chat protocols and best practices, fostering a collaborative team environment.
- Analyzed chat interactions to identify trends, providing insights for process improvements and training needs.
- Utilized CRM systems to manage customer interactions, ensuring accurate documentation and follow-up actions.
- Implemented strategies to streamline communication processes, reducing average handling time for chat sessions.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
Pool Attendant(Seasonal)
Margaritaville
05.2021 - 10.2022
- Monitored pool area to ensure guest safety and compliance with health regulations.
- Assisted guests with inquiries and provided exceptional customer service.
- Maintained cleanliness of pool facilities, including restrooms and lounge areas.
- Conducted routine inspections of pool equipment and reported maintenance needs.
- Moved umbrellas and lounge chairs at request of guests.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Busser/Server
Palace Casino Resort - Biloxi Official
04.2017 - 08.2019
- Collaborated with team to maintain cleanliness and organization in dining areas.
- Assisted servers by promptly clearing and resetting tables to enhance guest experience.
- Monitored supply levels, ensuring timely restocking of utensils and tableware for efficient service.
- Supported kitchen staff by expediting food delivery to tables in a fast-paced environment.
- Trained new bussers on operational procedures and customer service expectations effectively.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma -
Vancleave High School
Vancleave, MS05-2015
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
- Multitasking and prioritizing
- Attention to detail
- Dependable and honest
- Patience and empathy
- Efficient work pace
- Guest service
- Task prioritization
Timeline
Sandwich Artist
Subway
07.2025 - Current
Pool Attendant(Seasonal)
Margaritaville
05.2021 - 10.2022
Chat Support Representative
Kelly Services
04.2019 - 11.2024
Busser/Server
Palace Casino Resort - Biloxi Official
04.2017 - 08.2019
High School Diploma -
Vancleave High School