Summary
Overview
Work History
Education
Skills
Timeline
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Marneshia Smith

New Albany

Summary


Outgoing individual with well-honored organizational, labor and teamwork skills. Enthusiastic and team-driven with 11 years of experience working in very busy type environments.

Overview

11
11
years of professional experience

Work History

Warehouse Worker

Amazon
04.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.

Customer Service Representative

Connexus
07.2020 - 03.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Expeditor

Bolt Express, Llc - Carolina's Division
11.2013 - 06.2020
  • Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
  • Delivered goods to customers both locally and long distance.
  • Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
  • Contacted customers to report delayed delivery times.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.

Education

High School Diploma -

New Albany High School
New Albany, MS
05-2011

Skills

  • Loading and unloading
  • Equipment operation
  • Order preparation
  • Order picking
  • Problem-solving
  • Account updating
  • Membership renewals
  • Customer support
  • Log keeping
  • Local and long distance driving
  • Safety processes and procedures

Timeline

Warehouse Worker

Amazon
04.2024 - Current

Customer Service Representative

Connexus
07.2020 - 03.2024

Expeditor

Bolt Express, Llc - Carolina's Division
11.2013 - 06.2020

High School Diploma -

New Albany High School

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Marneshia Smith