Marquajah Turnipseed
Starkville,MS
Summary
Professional with solid experience in customer support, adept at resolving inquiries efficiently and enhancing customer satisfaction. Known for strong team collaboration and adaptability to changing needs, consistently delivering reliable results. Skilled in communication, problem-solving, and multi-tasking, with focus on meeting and exceeding performance goals. Recognized for positive attitude and effective interaction with diverse customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sagility
02.2023 - 11.2024
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Obtained patient information to properly record and document demographics and medical histories.
Customer Service Specialist
ARISE
12.2021 - 01.2023
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Managed approximately 30 incoming chats per day from customers, maintaining professionalism under pressure and prioritizing tasks effectively.
Customer Service Representative
TTEC
10.2020 - 11.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Front Desk
Microtel Inn & Suites
12.2019 - 09.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Wfh Customer Service Representative
iQor
11.2018 - 12.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service/Sales Associate
Hibbett Sports
10.2017 - 10.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Production Worker
Tyson Foods
01.2017 - 09.2017
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Using knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming
- Removing parts such as skin, feathers, scales or bones from carcass
- Cutting, Trimming and packing poultry
Education
No Degree - Business
East Mississippi Community College
Mayhew, MS03-2027
High School Diploma -
Starkville High School
Starkville, MS05-2017
Skills
- Customer service
- Efficient Data Management
- Analytical Thinking
- Effective Listening Skills
- Efficient Appointment Coordination
- HIPAA compliance
- Fast Typing Skills
- Metrics Analysis
- Empathy display
- Technical Proficiency
- Inbound sales
- Goal oriented
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Sagility
02.2023 - 11.2024
Customer Service Specialist
ARISE
12.2021 - 01.2023
Customer Service Representative
TTEC
10.2020 - 11.2021
Front Desk
Microtel Inn & Suites
12.2019 - 09.2020
Wfh Customer Service Representative
iQor
11.2018 - 12.2019
Customer Service/Sales Associate
Hibbett Sports
10.2017 - 10.2018
Production Worker
Tyson Foods
01.2017 - 09.2017
No Degree - Business
East Mississippi Community College
High School Diploma -
Starkville High School
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