Marquesha Robertson
Houston
Summary
Professional support specialist with proven track record in delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
Arise
Remote
05.2023 - Current
- Managed high-volume inbound and outbound calls, ensuring timely resolutions for customer inquiries.
- Trained new representatives on call handling protocols and customer service best practices.
- Utilized CRM software to document interactions, track issues, and monitor customer satisfaction.
- Resolved complex customer issues by collaborating with cross-functional teams for effective solutions.
- Provided timely and accurate responses to customer inquiries via chat platform.
- Resolved technical issues utilizing troubleshooting protocols and knowledge base resources.
Licensed Insurance Producer/Claims Representative
Foundever (Sitel Group)
Remote, USA
12.2020 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Reviewed documentation for accuracy and completeness to expedite claim resolution.
- Processed claims efficiently, ensuring compliance with policies and regulations.
- Collaborated with adjusters and underwriters to gather necessary information for claims analysis.
- Educated clients on policy options and benefits, enhancing understanding and satisfaction.
Licensed Life Insurance Agent
Primerica Financial Services
Remote, USA
08.2022 - 02.2025
- Analyzed customers' financial situations to recommend appropriate life insurance policies
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
Customer Service Associate/Supervisor
Walmart
Columbus, MS
08.2017 - 12.2020
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Education
GED -
Itawamba Community College
Fulton, MS01.2015
Associate of Arts - Insurance And Risk Management
Itawamba Community College
Fulton, Mississippi, MS12-2026
Skills
- Microsoft Office
- Organizational Skills
- Time Management
- Cash Handling
- Data entry
- Leadership
- Computer literacy
- Customer service
- Insurance sales
- Insurance Industry Knowledge
- Claims
- Policy interpretation
- Interpersonal and written communication
Certification
Life Insurance License - MS 10724067
Health & Accidental or Sickness Insurance License - MS 10724067
Personal Lines Insurance License - MS 10724067
CNA - August 2020 to August 2022
CPR - January 2026 to January 2028
Timeline
Call Center Representative
Arise
05.2023 - Current
Licensed Life Insurance Agent
Primerica Financial Services
08.2022 - 02.2025
Licensed Insurance Producer/Claims Representative
Foundever (Sitel Group)
12.2020 - Current
Customer Service Associate/Supervisor
Walmart
08.2017 - 12.2020
GED -
Itawamba Community College
Associate of Arts - Insurance And Risk Management
Itawamba Community College