Marquia Pigott
Sandy Hook
Summary
Experienced professional with expertise in high-volume customer service and digital support, excelling in resolving complex inquiries and maintaining compliance. Proven track record in remote service settings, consistently meeting performance metrics. Strong communication and problem-solving skills, with CPR and First Aid certifications.
Overview
8
8
years of professional experience
Work History
Childcare Teacher
Regina Coeli Child Development Center
Bogalusa
06.2022 - Current
- Facilitated efficient classroom operations by organizing materials and resources.
- Assisted teachers with daily activities to enhance student engagement.
- Communicated regularly with educators regarding student needs and updates.
- Collaborated with staff to cultivate a positive, inclusive classroom atmosphere.
- Participated in lunch and playground duty to enforce behavioral guidelines.
- Supported implementation of school initiatives, policies, and procedures.
Customer Service Representative
ESPN BET Penn- Interactive
Cherry Hill
01.2024 - 11.2025
- Provided immediate support via chat and phone for online gaming customers.
Efficiently resolved inquiries regarding betting, payouts, transactions, and withdrawals.
Facilitated account access, password resets, identity verification, and responsible gaming tools for users.
Ensured adherence to gaming regulations and security protocols at all times.
Recorded customer interactions and escalated technical problems when required.
Met critical performance metrics: CSAT, QA, AHT, consistently.
Childcare Provider
Pride and Hope Ministry
Angie
01.2020 - 06.2022
- Facilitated communication with parents regarding children's progress and individual needs.
- Supervised children to ensure a safe and nurturing environment.
- Collaborated with team members to design educational programs and resources.
- Created stimulating environments for children to foster learning and development.
Childcare Teacher
Angel Academy Daycare
Hattiesburg
09.2017 - 12.2021
- Crafted engaging lesson plans aligned with children's developmental needs.
- Collaborated with parents to foster children's growth and learning.
- Evaluated progress through consistent assessments and observations.
- Leveraged educational software to enhance learning experiences.
- Guided children in cultivating essential life skills, including independence and problem-solving.
Sales Associate
Fred's Store
06.2017 - 12.2019
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Demonstrated product features to educate customers on thebenefits effectively.
- Handled customer complaints professionally, ensuring resolution and maintaining trust.
- Greeted customers, providing exceptional service to create a welcoming environment.
- Executed cashier duties, including payment processing and accurate change handling.
- Answered incoming calls, delivering information about store products and services.
- Maintained cleanliness and organization through daily recovery tasks for optimal productivity.
- Utilized technology resources to aid customers in locating and selecting items.
Education
Associate of Applied Science - Early Childhood Education
Pearl River Community College
Poplarville, MS08-2016
Skills
- Customer support and issue resolution
High-volume chat and call handling
- Betting and transaction support
- De-escalation and conflict resolution
- Documentation and ticketing systems
- Microsoft Office applications
- Classroom management
- Child development and safety
- Time management and multitasking
- Performance metrics analysis
- Quality assurance scoring
- Customer satisfaction ratings
- Average handling time efficiency
- First contact resolution rate
- Accurate documentation practices
- Compliance adherence
Timeline
Customer Service Representative
ESPN BET Penn- Interactive
01.2024 - 11.2025
Childcare Teacher
Regina Coeli Child Development Center
06.2022 - Current
Childcare Provider
Pride and Hope Ministry
01.2020 - 06.2022
Childcare Teacher
Angel Academy Daycare
09.2017 - 12.2021
Sales Associate
Fred's Store
06.2017 - 12.2019
Associate of Applied Science - Early Childhood Education
Pearl River Community College