Marquita Brown
Cleveland
Summary
Innovative leader with 15 years of experience in track record of success in driving customer satisfaction, employee engagement, and operational efficiency. Skilled in training, motivating, and managing staff, while providing exceptional customer service. Adept at problem-solving, multitasking, and creatively resolving customer and staff issues. Enthusiastic individual with proven ability to lead teams of people, manage budgets, and create innovative menu items. Successfully trained and developed new staff members in customer service best practices, menu items, and food safety regulations. Committed to delivering a high-quality dining experience that exceeds customer expectations and increases overall customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Automotive Parts Consultant
Cannon Chevy
Cleveland, MS
11.2024 - Current
- Advised customers on automotive parts selection and compatibility.
- Managed inventory levels to ensure availability of high-demand components.
- Assisted in developing promotional strategies for new product launches.
- Conducted training sessions for junior staff on product knowledge and customer service techniques.
Correctional Officer
Core civic
Tutwiler, MS
06.2021 - 11.2024
- I'm responsible for maintaining order and security of inmates in a correctional facility I must be able to work any shift, as you may be assigned to a variety of posts including, but not limited to, armory/key control, housing units, kitchen, medical, visitation, etc.
Kitchen SUPERVISOR
MDOC - Parchment
Parchman, MS
04.2016 - 03.2021
- Scheduled staff according to daily needs for functions and business forecasts.
- Evaluated condition and cleanliness of kitchen areas, delegating tasks to meet company standards.
- Performed side work duties in accordance with guidelines.
- Determined minimum and maximum stock and controlled par stocks of materials and equipment.
- Supervised kitchen staff by training, counseling and disciplining.
- Oversaw prep work to maintain food quality, plate presentation and sanitation standards.
- Rotated food products to minimize spoilage and waste.
- Inspected and sampled food for proper taste, color combination and overall presentation to maintain appeal.
- Trained workers in food preparation, and in service, sanitation, and safety procedures.
- Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Forecasted staff, equipment, and supply requirements, based on master menu.
- Supervised and participated in kitchen and dining area cleaning activities.
- Specified food portions and courses, production, and time sequences and workstation and equipment arrangements.
- Performed food preparation and serving duties for inmates.
- Educated kitchen staff on safety issues to comply with health and safety regulations.
- Assessed nutritional needs of inmates, plan special menus, supervised assembly of regular and special diet trays and oversaw delivery of food trolleys to inmates.
A La Carte
COOK
Cleveland, MS
02.2008 - 06.2016
- Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
- Displayed a positive and friendly attitude towards customers and fellow team members.
- Stored and rotated food products properly, maintaining freshness.
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
- Assisted with food prep tasks, maximizing downtime during off-peak periods.
- Monitored food preparation to ensure proper cooking techniques were utilized.
- Attended employee meetings, suggesting process improvements to management.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
- Observed proper plate presentation and garnish setup to meet plating requirements.
- Prepared special food items as needed for therapeutic diets.
Education
GED -
Mississippi Delta Community College
Moorhead, MS04.2021
Skills
- Organizational Skills
- Customer Service Skills
- Supervising experience
- Team management
- Leadership
- Shift management
- Cooking
- Culinary experience
Certification
- ServSafe
- CPR Certification
Timeline
Automotive Parts Consultant
Cannon Chevy
11.2024 - Current
Correctional Officer
Core civic
06.2021 - 11.2024
Kitchen SUPERVISOR
MDOC - Parchment
04.2016 - 03.2021
A La Carte
COOK
02.2008 - 06.2016
GED -
Mississippi Delta Community College