Marsha Burchfield

• Maintained composure in high-stress situations, ensuring timely assistance for individuals in need.
• Coordinated with drivers and personnel to ensure on-time delivery of goods and materials.
• Directed dispatching and routing for fleet vehicles, optimizing delivery efficiency.
• Collaborated with fellow dispatchers to ensure workflow continuity during shift transitions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Managed inbound and outbound freight logistics for drivers, ensuring timely transportation solutions. Scheduled load appointments, resolving scheduling conflicts effectively to maintain smooth operations. Proactively identified potential issues, implementing solutions before disruptions occurred. Facilitated respectful and prompt customer communication to uphold service standards.