Summary
Overview
Work History
Education
Skills
Timeline
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Marsha Gholar

Byram

Summary

Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.

Overview

13
13
years of professional experience

Work History

Medical Receptionist

Family Healthcare Clinic 40 Hours Weekly
02.2009 - 06.2015
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.

Medical Receptionist

Quality Care Internal Medicine 52 Hours Weekly
04.2007 - 02.2009
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Transcribed phone messages and relayed to appropriate personnel.

Customer Service Representative

American Cash Advance Inc. 40 Hours Weekly
01.2002 - 04.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

No Degree - Accounting

Pearl River Community College
Poplarville, MS

High School Diploma -

Raleigh High School
Raleigh, MS
05-1996

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Patient scheduling
  • Office administration
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • Payment collection
  • Reminder calls

Timeline

Medical Receptionist

Family Healthcare Clinic 40 Hours Weekly
02.2009 - 06.2015

Medical Receptionist

Quality Care Internal Medicine 52 Hours Weekly
04.2007 - 02.2009

Customer Service Representative

American Cash Advance Inc. 40 Hours Weekly
01.2002 - 04.2007

No Degree - Accounting

Pearl River Community College

High School Diploma -

Raleigh High School

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Marsha Gholar