Marsha Guess
Winona
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
15
15
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Receptionist
HR Block
Winona
01.2025 - Current
- Greeted clients and directed them to appropriate services.
- Managed incoming calls and scheduled appointments for tax preparation.
- Maintained organized records of client information and documents.
Optician
Walmart
Greenwood
03.2015 - 06.2024
- Dispensed eyewear prescriptions accurately and efficiently for diverse customer needs.
- Educated customers on lens options, coatings, and frame styles for optimal choices.
- Assisted in inventory management, ensuring adequate stock of frames and lenses.
- Performed adjustments and repairs on eyewear to ensure proper fit and comfort.
- Conducted vision tests using various equipment to determine visual acuity and needs.
- Collaborated with healthcare providers to coordinate patient care and referrals effectively.
- Maintained a clean and organized workspace to promote a welcoming environment.
- Trained new staff on operational procedures, customer service standards, and product knowledge.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Adjusted eyewear for proper fit and comfort level.
- Repaired broken frames using specialty tools and equipment.
- Monitored patient progress while wearing new lenses or frames.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Participated in continuing education courses related to optometry technology advances.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
Retail Pharmacy Manager
Walmart
Winona
12.2014 - 02.2015
- Managed daily pharmacy operations and staff scheduling.
- Supervised inventory management and medication storage practices.
- Ensured compliance with safety regulations and pharmacy policies.
- Trained and mentored pharmacy technicians and support staff.
- Developed strategies to increase customer loyalty and satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Analyzed monthly sales reports to identify areas of improvement in service or product offerings.
- Participated in professional development seminars to stay up-to-date on industry trends.
- Evaluated performance of pharmacy staff members regularly through feedback sessions.
- Responded promptly to customer inquiries about medications or health care products.
- Ensured proper maintenance of pharmacy equipment and supplies.
- Worked closely with store manager to maintain day-to-day operations.
Backroom Associate
Walmart
Winona
10.2011 - 12.2014
- Organized merchandise in backroom for efficient stock management.
- Assisted in unloading delivery trucks and sorting inventory.
- Maintained cleanliness and safety standards in storage areas.
- Implemented proper labeling systems for easy inventory tracking.
- Communicated with management regarding inventory discrepancies.
- Trained new associates on backroom procedures and safety protocols.
- Monitored expiration dates on perishable items for compliance.
- Assisted in unloading and stocking merchandise from delivery trucks.
- Restocked shelves with new merchandise as needed.
- Provided customer service support when needed on the sales floor.
- Kept stockroom clean and neat for maximum productivity.
- Ensured all safety regulations were followed while performing duties.
- Sorted merchandise into designated areas for storage or shipment.
- Participated in physical inventories as required by company policy.
- Performed inventory counts of products in the backroom.
- Retrieved requested items from backroom inventory promptly and accurately.
- Operated material handling equipment such as pallet jacks, forklifts and hand trucks safely and efficiently.
- Verified incoming shipments against invoices for accuracy.
- Adhered to all company guidelines regarding shrink control measures.
Education
Montgomery County High School
Kilmichael, MSSkills
- Appointment scheduling
- Client management
- Record keeping
- Customer service
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Customer and client relations
- Telephone skills
- Mail handling
- Multitasking and prioritization
- Scheduling appointments
- Positive and professional
- Strategic planning
- Greeting and seating clients
Certification
- Nikon lenses certified since 2019
Timeline
Receptionist
HR Block
01.2025 - Current
Optician
Walmart
03.2015 - 06.2024
Retail Pharmacy Manager
Walmart
12.2014 - 02.2015
Backroom Associate
Walmart
10.2011 - 12.2014
Montgomery County High School