Marsha Henley
Florence
Summary
Dedicated communications specialist with several years of experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple, concurrent projects. Eloquent writer with track record of creating consistently engaging content.
Overview
3
3
years of professional experience
1996
1996
years of post-secondary education
Work History
Communications Specialist
American Medical Response, AMR
Jackson
12.2022 - Current
- Operated 911 emergency communication systems, ensuring efficient call handling and response coordination.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Maintained contact with field units via radio, providing directions and assistance as needed.
Education
Forest Hill High School
Jackson, MSSkills
Proficient in Microsoft Word, Excell and PowerPoint
- Call handling
- Dispatch coordination
- Pre-arrival instructions
- Radio communication
- Customer service
Answering multiple phone lines
Data entry
Timeline
Communications Specialist
American Medical Response, AMR
12.2022 - Current
Forest Hill High School