Martell Hathorn
Noxapater
Summary
Dynamic small business owner with a proven track record at Hathorn & Son Mobile Detailing, excelling in customer relations and marketing strategies. Skilled in relationship building and business management, I enhanced client satisfaction and loyalty, driving repeat business through exceptional service and effective communication.
Overview
16
16
years of professional experience
Work History
Owner
Hathorn & Son Mobile Detailing & Pressure Washing
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Truck Driver
Royal Trucking Company
02.2017 - 01.2020
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
Tire and Lube Technician
Bullock Toyota
03.2016 - 01.2017
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
Tire and Lube Express Technician
Walmart
05.2013 - 03.2016
- Maintained a clean work environment, promoting safety and efficiency in the service area.
- Increased workplace safety by conducting regular hazard assessments within the facility and addressing potential risks proactively.
- Handled inventory management tasks such as ordering supplies, maintaining stock levels, and organizing storage areas for optimal efficiency.
- Streamlined processes for tire mounting and balancing, resulting in faster turnaround times for customers.
- Collaborated with management to develop targeted strategies for improving shop performance and reducing customer wait times.
- Demonstrated adaptability by quickly learning new technologies utilized in automotive diagnostics.
Maintenance Assistant
Hughes Management
05.2009 - 04.2013
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Conducted minor plumbing repairs like fixing leaks or unclogging drains reducing water wastage.
- Supported construction projects as needed, contributing to successful project completion within budget constraints.
- Improved facility efficiency by conducting regular preventive maintenance on equipment and systems.
- Streamlined work order processes, improving communication between departments for faster resolution times.
- Assisted in the planning and execution of facility upgrades, providing input on best practices for efficient space utilization.
Education
High School Diploma -
Noxapater Attendance Center
Noxapater, MS05-2003
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Client service
- Marketing
- Staff hiring
Timeline
Owner
Hathorn & Son Mobile Detailing & Pressure Washing
01.2020 - Current
Truck Driver
Royal Trucking Company
02.2017 - 01.2020
Tire and Lube Technician
Bullock Toyota
03.2016 - 01.2017
Tire and Lube Express Technician
Walmart
05.2013 - 03.2016
Maintenance Assistant
Hughes Management
05.2009 - 04.2013
High School Diploma -
Noxapater Attendance Center
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