Tyra Gross

• Pre-testing and taking patient histories
• Scheduling appointments
• Assisting with eye exams and diagnostic equipment
• Educating patients about eyewear and eye care
• Administrative tasks like insurance and billing

• Assist brokers with member eligibility status, plan benefits,
provider information, monthly premium and billing, and plan
changes.
• Terminate and reinstate insurance policies per broker request.
• Navigate multiple computer systems, applications, and utilize
search tools to find information.
• Provide accurate, valid, and complete information regarding
underwriting guidelines for Individual and Family, Small Business,
and Medicare plans.

• Maintained tidy and clean work areas to promote optimal
  productivity and safety standards.
• Picked and packed order items.
• Stocked shelves, racks, and cases with new or
  transferred merchandise.
• Unloaded deliveries from trucks in prompt fashion.
• Labeled boxes, crates and containers with accurate
  order information, destinations and codes to minimize
  shipping errors.
• Pulled merchandise from inventory storage and
  documented quantities to maintain accuracy.

• Processed tickets concerning customer order and product inquiry
in Zendesk via call and emails.
• Provided excellent customer service and provided answers to
client questions within set standards.

• Educated clients on various financial matters and provided
recommendations on products and services based on each clients'
individual needs.
• Completed weekly inventory of cashier's checks, money orders,
and gift cards.
• Balanced cash drawer and vault at end of day and secured monies
in accordance with established procedures.
• Opened, closed, and updated accounts for customers.
• Established rapport with new clients to increase satisfaction and
loyalty.
• Trained new hires on procedures and system navigation, answered
questions and provided guidance.