Martha Urias
Pascagoula
Summary
Ten years total working experience with strong interpersonal skills . Positive attitude and adaptable to change. Great with verbal communication skills. Fluent in two languages - English and Spanish. (Read, write and speak.)
Overview
12
12
years of professional experience
Work History
Technician
Premier Eye Clinic
05.2022 - Current
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Worked closely with insurance companies to process claims accurately and expedite reimbursements for patients.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Measured and recorded visual acuity and color vision testing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Associate/Customer Service Representative
Badcock Home Furniture
11.2018 - 04.2022
- Greeting customers responding to questions, improving engagement with merchandise and improving outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Manager/Customer Service Representative
Shoe Show Mega Store
07.2016 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- open and closed cash registers. Preforming task such as counting money, separating charge slips, coupons, and vouchers. Balancing cash drawers and making deposits.
Host/Cashier
Rancho Los Fuentes
01.2014 - 01.2016
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Pascagoula High School
Pascagoula, MSSkills
- Bilingual- English and Spanish
- Administration and management
- Learning strategies
- Phone etiquette
- Communication skills
- Customer and personal service
- Cash handling
- Cash register operation
Languages
English
Spanish
Timeline
Technician
Premier Eye Clinic
05.2022 - Current
Sales Associate/Customer Service Representative
Badcock Home Furniture
11.2018 - 04.2022
Assistant Manager/Customer Service Representative
Shoe Show Mega Store
07.2016 - 07.2018
Host/Cashier
Rancho Los Fuentes
01.2014 - 01.2016
High School Diploma -
Pascagoula High School
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