Martina Batalla
MADISON
Summary
Enthusiastic and adaptable customer service professional with experience in banking, hospitality, and healthcare. Passionate about delivering positive customer experiences through strong communication, professionalism, and teamwork. Proven ability to remain calm under pressure while providing attentive, personalized service in fast-paced environments.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Personal Banker
Priority One Bank
MADISON
01.2026 - Current
- Delivered exceptional customer service by assisting clients with banking transactions and financial solutions.
- Built strong customer relationships through personalized service and effective communication.
- Resolved customer concerns while maintaining accuracy, confidentiality, and professionalism.
- Collaborated with team members to provide an efficient and welcoming customer experience.
Spa Attendant
The Ritz Carlton
Kahuku
06.2025 - 10.2025
- Created a welcoming and relaxing environment for guests by providing attentive, personalized service.
- Maintained exceptional cleanliness and presentation throughout the spa to uphold luxury hospitality standards.
- Prepared amenities and assisted in creating a seamless guest experience.
- Anticipated guest needs and responded promptly to ensure comfort and satisfaction.
Reservation Agent
Kualoa Ranch
Kaneohe
04.2024 - 05.2025
- Assisted guests with booking tours and activities while delivering exceptional customer service.
- Answered questions and provided detailed information to help guests choose experiences that best fit their needs.
- Resolved reservation changes and scheduling concerns with professionalism and attention to detail.
- Collaborated with team members to ensure a smooth and enjoyable guest experience.
Unit Clerk
Baptist Medical Center
Jackson
09.2022 - 07.2023
- Coordinated communication between patients, families, nurses, and physicians during overnight shifts.
- Managed patient records and administrative tasks while maintaining accuracy and confidentiality.
- Prioritized multiple responsibilities in a fast-paced hospital environment.
- Maintained professionalism and composure while supporting patient care during high-pressure situations.
Education
Associate of Arts -
Holmes Community College
Ridgeland, MS 08.2021 - 05.2023
Skills
- Customer Service
- Hospitality
- Communication
- Teamwork
- Adaptability
- Multitasking
- Attention to Detail
- Fluent in English & Spanish
Certification
- CPR & First Aid Certified
Timeline
Personal Banker
Priority One Bank
01.2026 - Current
Spa Attendant
The Ritz Carlton
06.2025 - 10.2025
Reservation Agent
Kualoa Ranch
04.2024 - 05.2025
Unit Clerk
Baptist Medical Center
09.2022 - 07.2023
Associate of Arts -
Holmes Community College
08.2021 - 05.2023