Martina Mcmillian

Ensured high patient satisfaction by addressing inquiries regarding appointments and care coordination.

Handled patient calls and messages with empathy, adhering to strict HIPAA regulations.

Utilized strong data entry skills to accurately schedule and verify patient information.

Resolved billing and insurance issues, guiding patients through complex healthcare systems.

Maintained efficient clinic workflow by effectively managing patient communication and appointment scheduling.

Educated patients on insurance processes, improving understanding and access to care.

Collaborated with healthcare providers to coordinate patient care and streamline communication.

• Ensured efficient daily healthcare operations, optimizing patient flow for admissions and discharges.
• Managed scheduling and record-keeping to enhance coordination and reduce wait times for patients.
• Facilitated effective communication among staff, patients, and families to support continuity of care.
• Ordered necessary medical supplies promptly to maintain operational readiness and support patient needs.
• Performed clerical and billing tasks, ensuring accurate information processing and financial integrity.
• Provided compassionate assistance to elderly and disabled individuals in performing essential daily living activities.
• Monitored health conditions and documented care consistently, supporting patient health and well-being.
• Implemented recreational activities to enhance social interaction and improve quality of life for patients.

• Minimized downtime for clients by effectively diagnosing and resolving hardware and software issues.
• Installed and configured systems to ensure optimal performance and user satisfaction.
• Troubleshot network problems to maintain connectivity and enhance operational efficiency for users.
• Provided exceptional customer service via phone, chat, and email, addressing inquiries and concerns promptly.
• Demonstrated strong problem-solving skills, guiding users through complex technical challenges with clarity.
• Utilized multitasking abilities to manage multiple support requests simultaneously without compromising service quality.
• Maintained documentation of support interactions to improve future troubleshooting and service efficiency.
• Collaborated with team members to share insights and solutions, fostering a supportive work environment.

• represents the customer's best interests, acting as a liaison to resolve complex issues, championing their needs internally, and ensuring positive experiences by managing complaints, providing product info, gathering feedback, and collaborating with teams for process improvement, requiring strong communication, problem-solving, and empathy skills

• acts as the first point of contact, assisting customers with inquiries, resolving issues, processing orders/returns, and providing product information via phone, chat, or email, requiring strong communication, problem-solving, empathy, and knowledge of company offerings to ensure a positive customer experience and build loyalty. Key responsibilities include handling complaints, troubleshooting, updating records, and escalating complex problems, while essential skills involve active listening, patience, and technical proficiency.