Marty Letchworth
Pelahatchie,MS
Summary
Reliable System Specialist recognized for exceptional troubleshooting and attention to detail. Proven track record in supporting system integrity and enhancing operational efficiency through effective communication and collaboration. Committed to delivering high-quality support and continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Specialist
Mississippi Center for Emergency Services
Jackson ,MS
09.2025 - Current
- Assisted in system troubleshooting, ensuring minimal downtime during emergency operations.
- Maintained accurate documentation for system configurations and updates.
- Collaborated with team members to resolve technical issues swiftly and effectively.
- Provided training sessions for staff on system functionalities and best practices.
- Monitored system performance metrics to identify areas for improvement.
- Coordinated with vendors to ensure timely service and support for IT systems.
- Executed routine maintenance tasks to uphold system integrity and reliability.
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components.
- Established effective communication channels between IT staff and end-users for efficient resolution of technical concerns.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Network Infrastructure Specialist
Wireless Communication Commission (MS Wireless Information Network)
Jackson, MS
11.2022 - 11.2025
- Collaborated with cross-functional teams to troubleshoot and resolve infrastructure issues.
- Conducted regular assessments of wireless communication systems for optimization opportunities.
- Trained junior staff on infrastructure protocols and best practices, fostering skill development.
- Evaluated emerging technologies for potential integration into existing systems, driving innovation.
- Analyzed and maintained system and application performance.
- Optimized system performance by regularly monitoring key metrics and making necessary adjustments to configurations.
- Facilitated clear communication between IT teams and stakeholders during infrastructure projects to ensure alignment on goals, expectations, and progress updates.
- Offered hands-on support during critical incidents or outages while coordinating with relevant departments to minimize impact on day-to-day operations.
- Actively participated in project post-mortems, using lessons learned to refine processes and improve future infrastructure initiatives.
- Managed vendor relationships to negotiate favorable contract terms for hardware purchases and support services.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of emergencies or system failures.
- Provided technical guidance to junior team members, fostering a culture of continuous learning within the department.
- Participated in resource planning initiatives to ensure adequate budget allocation for hardware, software, and personnel needed to support infrastructure projects.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Maximized system availability through development and testing of contingency plans.
- Researched and recommended new technologies and strategies for improving system performance.
Communications Specialist
Rankin County Emergency Operations Center
Brandon, MS
01.2015 - 11.2022
- Developed and implemented communication strategies for emergency preparedness initiatives.
- Collaborated with local agencies to ensure consistent messaging across all communication channels.
- Trained staff on effective communication protocols during crisis situations.
- Coordinated multi-agency communication efforts during crisis situations to ensure information accuracy.
- Trained new staff on emergency procedures and communication tools for improved operational readiness.
- Led training workshops for first responders on effective communication strategies in emergencies.
- Collaborated with local agencies to establish joint operational guidelines for disaster response coordination.
- Evaluated and optimized existing communication technologies to support enhanced emergency operations.
- Provided support during natural disasters and other large-scale events, coordinating multi-agency response efforts effectively under extreme pressure.
- Participated in ongoing training and development programs to stay current with industry best practices and emerging technologies.
- Regularly monitored equipment functionality, identifying issues early to prevent potential downtime or miscommunication.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Served as a mentor to new employees, sharing knowledge and expertise to help them excel in their roles as Emergency Communications Specialists.
- Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
- Assisted in the development of effective standard operating procedures for the Emergency Communications Center.
- Improved interdepartmental relationships by fostering open lines of communication between dispatchers and emergency responders.
- Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Facilitated training for staff on best practices in digital communication, raising overall quality of output.
Education
Associate of Applied Science - Electronic Technology
Hinds Community College
Pearl, MS05-1998
Skills
- Storage solutions
- Hardware troubleshooting
- Application support
- IT infrastructure
- Incident management
- Mobile device management
- Operating systems
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Troubleshooting skills
Certification
- EMT - Certified Emergency Medical Technician
- EVOC - Emergency Vehicle Operators Course
- HAZWOPER - Hazardous Waste Operations and Emergency Response
Timeline
System Specialist
Mississippi Center for Emergency Services
09.2025 - Current
Network Infrastructure Specialist
Wireless Communication Commission (MS Wireless Information Network)
11.2022 - 11.2025
Communications Specialist
Rankin County Emergency Operations Center
01.2015 - 11.2022
Associate of Applied Science - Electronic Technology
Hinds Community College