Mary Bishop
Southaven
Summary
Compassionate Licensed CNA seeking a position using exceptional personal care skills to provide high quality healthcare to patients. Experienced account representative skilled in payment collection, dispute resolution, and client communication. Proven ability to resolve complex billing issues and support team training, driving operational efficiency and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Sr Account Rep /Collector Agent
FedEx
Memphis
2004 - Current
- Managed customer accounts to facilitate timely payment collection.
- Communicated effectively with clients to resolve payment disputes.
- Provided training and support to new collectors on established processes.
- Investigated and solved problems with payments, account updates, and other concerns.
- Resolved complex billing disputes between clients and the organization promptly.
Payroll Coordinator
TLC
Memphis
2003 - 2004
- Maintain accurate employee records and update payroll information regularly.
- Provided support to employees regarding issues related to their paychecks or other payroll matters.
- Monitored changes in applicable laws regarding wages and taxation, keeping abreast of any new developments that may affect current payroll operations.
- Managed payroll for temporary, hourly, and salaried employees.
Account Revenue Specialist
Swift Transportation
Memphis
1999 - 2003
- Managed revenue collection processes for freight services across multiple regions.
- Reviewed contracts to confirm adherence to pricing agreements and terms.
- Monitored daily collections activity and reported any discrepancies or irregularities.
- Coordinated with sales team to ensure accurate invoicing and timely payment of receivables.
Education
CNA License - Certified Nursing Assistant
Superior Medical Academy
Southaven04-2024
Business Administration
Northwest Junior College
SouthavenSkills
- Account management
- Payment collection
- Dispute resolution
- Client communication
- Training coordination
- Customer service
References
References available upon request.
Timeline
Sr Account Rep /Collector Agent
FedEx
2004 - Current
Payroll Coordinator
TLC
2003 - 2004
Account Revenue Specialist
Swift Transportation
1999 - 2003
CNA License - Certified Nursing Assistant
Superior Medical Academy
Business Administration
Northwest Junior College