Mary Collins
Grenada
Summary
Dynamic tax professional with extensive experience at Collins Tax Service, excelling in records management and client interviews. Proven ability to maximize client refunds through meticulous analysis and exceptional customer service. Skilled in tax preparation software, ensuring compliance and accuracy while fostering strong client relationships. Committed to enhancing financial decision-making for clients.
Overview
44
44
years of professional experience
Work History
Tax Preparer/Owner
Collins Tax Service
09.2004 - Current
- Assisted in preparing tax returns using tax preparation software.
- Supported clients by answering basic tax-related questions and concerns.
- Updated client records and maintained confidentiality of sensitive information.
- Attended training sessions to enhance knowledge of tax regulations and software tools.
- Processed data entries for various tax forms and schedules efficiently.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Managed daily operations, ensuring efficient workflow and client satisfaction.
- Identified potential tax deductions and credits, maximizing clients' refunds or minimizing owed amounts.
- Educated clients on future tax planning, helping them to make informed financial decisions.
General Expeditor
United States Postal Service, Retired
06.1992 - 02.2024
- Coordinated timely dispatch of mail and packages to ensure efficient delivery.
- Monitored workflow processes to identify and resolve bottlenecks in operations.
- Implemented best practices for inventory management, enhancing operational efficiency.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Assistant Manager
McDonald's
04.1982 - 12.1990
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction and loyalty.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor of Science - Computer Science/Business
Mississippi Valley State University
Itta Bena, MSNo Degree - Business Management, Graduate Studies
University of Mississippi
University, MSSkills
- Organization skills
- Records management
- Data entry
- Information processing
Timeline
Tax Preparer/Owner
Collins Tax Service
09.2004 - Current
General Expeditor
United States Postal Service, Retired
06.1992 - 02.2024
Assistant Manager
McDonald's
04.1982 - 12.1990
Bachelor of Science - Computer Science/Business
Mississippi Valley State University
No Degree - Business Management, Graduate Studies
University of Mississippi