Mary Howell

• Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
• Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
• Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
• Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
• Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
• Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
• Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
• Partner with the Fleet business team to maintain and build Fleet service customer relationships.
• Advise associates, technicians, and customers on tires, parts and service programs.
• Effectively communicates with all store associates, managers, and customers.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Other duties as assigned.

• When manager on duty authorize and sign for refunds and overrides; count register; ensure money is deposited in bank.
• Assist in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures.
• Manage store in Store Manager's and Assistant Manager's absence.
• Assist Store Manager, and Assistant Manager as directed, in providing training for employees.

While responsible for the Grocery Food Department and processes, the Food Managers specialized areas include;

• Assist in training assigned associates in the proper stocking and rotation of food products.
• Assist in training all assigned associates in the proper presentation standards.
• Assist in training all assigned associates in the proper and safe handling of food in compliance with rules and regulations.
• Assist in training assigned associates in the proper execution of hourly recovery standards to model store standards.
• Assist Store Manager and Assistant Store Manager in ensuring adequate scheduling coverage. Assess work completion and follow up with associates regarding performance.
• Record all Grocery Food Markdowns, while analyzing causes and taking corrective action to prevent recurrences.
• Assist in the sanitation standards and training of all associates assigned in the Grocery Food area using the Cleaning Schedule.
• Ensuring in ensuring execution of the stores 7 Day Workflow Plan as it relates to stocking standards and (Find-Fill-Fix) procedures.
• Assist in ensuring the stores HHT is used as an investigative device to prevent out of stocks as well as overstocks.
• Assist with the organization of the receiving area.
• Assist in ensuring all merchandise is presented according to established practices and plans. Utilize merchandise fixtures properly including presentation, product pricing and signage.
• Assist in ensuring POG execution, pricing integrity to include price changes, Was/Now, TRP, and Ad signs, as well as all Super Tuesday pricing and signing execution.
• Assist with Tote Inventory Management processes.
• Minimize damages and markdowns, ensure accurate scanning and paperwork, and follow inventory control procedures to maintain accurate inventory levels.
• Assist in ensuring adherence to stated company security practices and cash control procedures when supervising operations in Store Manager's absence.
• Assist in ensuring that customers' needs and requests are routinely addressed in an efficient and timely manner. Maintain daily contact with customers to understand merchandise expectations and desires.
• Take a lead role in receipt and handling of new merchandise. Ensure sales shelf preparation and organization of staging areas for new deliveries. Direct and assist associates with unloading trucks. Direct new merchandise according to plan. Efficiently utilize storeroom square footage to stock reserve inventory. Ensure proper rotation of perishable food items.
• Follow all prescribed and outlined cash handling procedures. Authorize and sign for refunds and overrides. Count register. Deposit money in bank. Assist with financial integrity of the store through strict cash accountability, key control compliance, and adherence to company security practices and cash control procedures.
• Assist with conducting safety meetings; help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment. Assist in ensuring that all equipment is functional and maintained to a required level of safety and sanitation.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Assist Store Manager in ensuring employee compliance. Complete all paperwork and documentation according to guidelines and deadlines.
• As requested by Store Manager, assist with entering payroll information into computer and providing specific training for employees. Backup Store Manager and/ or Assistant Manager in absence.

• When manager on duty authorize and sign for refunds and overrides; count register; ensure money is deposited in bank.
• Assist in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures.
• Manage store in Store Manager's and Assistant Manager's absence.
• Assist Store Manager, and Assistant Manager as directed, in providing training for employees.

While responsible for the Grocery Food Department and processes, the Food Managers specialized areas include;

• Assist in training assigned associates in the proper stocking and rotation of food products.
• Assist in training all assigned associates in the proper presentation standards.
• Assist in training all assigned associates in the proper and safe handling of food in compliance with rules and regulations.
• Assist in training assigned associates in the proper execution of hourly recovery standards to model store standards.
• Assist Store Manager and Assistant Store Manager in ensuring adequate scheduling coverage. Assess work completion and follow up with associates regarding performance.
• Record all Grocery Food Markdowns, while analyzing causes and taking corrective action to prevent recurrences.
• Assist in the sanitation standards and training of all associates assigned in the Grocery Food area using the Cleaning Schedule.
• Ensuring in ensuring execution of the stores 7 Day Workflow Plan as it relates to stocking standards and (Find-Fill-Fix) procedures.
• Assist in ensuring the stores HHT is used as an investigative device to prevent out of stocks as well as overstocks.
• Assist with the organization of the receiving area.
• Assist in ensuring all merchandise is presented according to established practices and plans. Utilize merchandise fixtures properly including presentation, product pricing and signage.
• Assist in ensuring POG execution, pricing integrity to include price changes, Was/Now, TRP, and Ad signs, as well as all Super Tuesday pricing and signing execution.
• Assist with Tote Inventory Management processes.
• Minimize damages and markdowns, ensure accurate scanning and paperwork, and follow inventory control procedures to maintain accurate inventory levels.
• Assist in ensuring adherence to stated company security practices and cash control procedures when supervising operations in Store Manager's absence.
• Assist in ensuring that customers' needs and requests are routinely addressed in an efficient and timely manner. Maintain daily contact with customers to understand merchandise expectations and desires.
• Take a lead role in receipt and handling of new merchandise. Ensure sales shelf preparation and organization of staging areas for new deliveries. Direct and assist associates with unloading trucks. Direct new merchandise according to plan. Efficiently utilize storeroom square footage to stock reserve inventory. Ensure proper rotation of perishable food items.
• Follow all prescribed and outlined cash handling procedures. Authorize and sign for refunds and overrides. Count register. Deposit money in bank. Assist with financial integrity of the store through strict cash accountability, key control compliance, and adherence to company security practices and cash control procedures.
• Assist with conducting safety meetings; help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment. Assist in ensuring that all equipment is functional and maintained to a required level of safety and sanitation.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Assist Store Manager in ensuring employee compliance. Complete all paperwork and documentation according to guidelines and deadlines.
• As requested by Store Manager, assist with entering payroll information into computer and providing specific training for employees. Backup Store Manager and/ or Assistant Manager in absence.

• Make sure everyone is doing there job and help out if needed
• Make shipping labels
• Help make the pallets to be shipped to stores
• Manage the line to make sure everything keep moving smoothly
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