Mary Moody
Blue Springs
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service Lead
C & G Inc
Tallapoosa
07.2013 - 01.2020
- Led customer service team to enhance service quality and response times.
- Trained new staff on company policies and customer service protocols.
- Resolved complex customer inquiries using effective problem-solving techniques.
- Monitored team performance and provided constructive feedback regularly.
- Maintained knowledge of products and services to assist customers effectively.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Ensured compliance with company policies and regulations related to customer service operations.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Handled customer inquiries and complaints in a professional manner.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Identified opportunities to increase sales through cross-selling products or services.
- Developed strong customer relationships to encourage repeat business.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Prevented key account losses by researching discrepancies and correcting problems.
- Contacted customers about potential service upgrades, new services and account changes.
Education
High School Diploma -
Cleburne County High School
Heflin05-2014
Skills
- Customer service
- Team leadership
- Sales techniques
- Conflict resolution
- Customer relationship management
- Effective communication
- Staff training and development
- Active listening
- Problem solving
- Relationship building
- Communication
- Written communication
- Microsoft office
- Multitasking Abilities
- Basic math
- Customer relations
- Flexible and adaptable
- Data management
- Cross-selling strategies
- MS office
- Organization
- Compliance management
- Calm under pressure
- Collaboration
Timeline
Customer Service Lead
C & G Inc
07.2013 - 01.2020
High School Diploma -
Cleburne County High School