Mary Grace Stanford
Flora
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Club4Fitness
01.2025 - Current
- Led team in delivering exceptional customer service and enhancing member satisfaction.
- Developed training programs to improve staff performance and operational efficiency.
- Streamlined scheduling processes, optimizing resource allocation for peak hours.
- Implemented fitness program initiatives to boost member engagement and retention rates.
- Developed training programs for new staff to improve onboarding efficiency.
- Analyzed performance data to identify trends and implement corrective actions.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Sever
Enzo
03.2023 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Floor Salesperson
Buckle
11.2022 - 02.2023
- Greeted customers, answered inquiries and provided advice on product selection.
- Demonstrated knowledge of store products, services, promotions and pricing policies.
- Processed payments using cash registers or point-of-sale systems.
- Provided customer service by responding to complaints and resolving issues promptly.
- Created weekly sales reports for management review.
- Suggested additional items that may complement purchases made by customers.
Shift Manager
Starbucks
03.2020 - 11.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
High School Diploma -
Madison Central High School
Madison, MS03-2022
Some College (No Degree) - Horticultural Science
Holmes Community College
Goodman, MS01-2022
Skills
- Time management abilities
- Strong Work Ethic
- Decision-making
- Time management
- Staff management
- Policy enforcement
- Strategic planning
- Problem-solving abilities
- Adaptability
- Performance Improvement
- Team building
- Microsoft applications proficiency
Timeline
Assistant Manager
Club4Fitness
01.2025 - Current
Sever
Enzo
03.2023 - 09.2024
Floor Salesperson
Buckle
11.2022 - 02.2023
Shift Manager
Starbucks
03.2020 - 11.2022
Some College (No Degree) - Horticultural Science
Holmes Community College
High School Diploma -
Madison Central High School