Mary Kyle Headley
Madison
Summary
Upbeat and friendly, with exceptional communication and problem-solving skills. Proficient in managing patient inquiries and conflict resolution, ensuring patient satisfaction through efficient service. Committed to creating positive patient experiences and fostering long-term relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Coordinator
Madison OB/Gyn Associates
Madison, MS
05.2023 - 07.2024
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Managed incoming calls, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining accurate patient records and documentation in electronic health systems.
- Collaborated with healthcare providers to streamline communication and service delivery processes.
- Trained new staff on customer service protocols and clinic procedures for consistency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Technician
CORE Cryotherapy and Wellness
Ridgeland, MS
05.2022 - 08.2022
- Assisted clients with cryotherapy sessions, ensuring safety and comfort throughout treatment.
- Maintained equipment functionality by performing routine checks and troubleshooting issues promptly.
- Educated clients on wellness benefits of various treatments, enhancing overall service experience.
- Managed inventory levels of supplies, ensuring timely replenishment to support operations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Collaborated with team members to streamline operational processes for improved efficiency.
Education
Mississippi State University
Starkville, MSBachelor of Science - Dental Hygiene
The University of Mississippi Medical Center
Jackson, MS05-2026
Associate of Arts -
East Mississippi Community College
Scooba, MS12-2023
Skills
- Patient focus
- Schedule management
- Patient rapport
- Account management
- Problem-solving
- Documentation skills
- Complaint handling
Timeline
Customer Service Coordinator
Madison OB/Gyn Associates
05.2023 - 07.2024
Technician
CORE Cryotherapy and Wellness
05.2022 - 08.2022
Mississippi State University
Bachelor of Science - Dental Hygiene
The University of Mississippi Medical Center
Associate of Arts -
East Mississippi Community College