Mason Lawson

• Investigated properties, classified damages and created estimates outlining repair costs
• Drafted statement of loss to summarize damages, payments and underlying policy coverage
• Completed required investigations on referred files within established timeframes
• Completed accurate estimates in line with carrier's best practices
• Documented claims details with written descriptions, photographs and sketches
• Negotiated and assessed property claims on behalf of carriers after natural disasters such as hurricanes and tornadoes
• Traveled to customer and loss locations to inspect property and document damage
• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement
• Supported staff training, development and evaluation
• Learned company processes, procedures and employee role functions
• Enhanced leadership abilities through training and hands-on task completion
• Resolved client issues by delivering excellent customer service and maintaining positive attitude
• Assisted with coaching and leading team to meet client's request of claim handling procedures
• Acted on training and mentoring opportunities to set team members up for success
• Delegated work to staff, setting priorities and goals
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Managed up to 12 independent adjusters at a time. Including field managers on multiple catastrophic events including hail, wind, tornado, and hurricanes.

• Responded to onboard operational and medical emergencies with calm, level-headed approach
• Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions
• Trained and supervised personnel handling shipboard maintenance functions
• Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues
• Communicated with passing vessels using visible and audible signals
• Operated boat radios to maintain open avenues for exchanging information needed by operators
• Used measuring tools to verify safety of planned navigational routes
• Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment
• Oversaw assigned crew tasks, monitored progress and verified completion
• Trained and supervised personnel in daily operations
• Worked with higher-ranking officers to acquire new skills and knowledge.

Property claims adjuster assistant for 2 story and steep property claims. Became proficient in sketching interiors along with complex exterior and roof systems in Xactimate.