Matthew Aumann
Vancleave
Summary
Dynamic manager with a proven track record at Gallagher Bassett Services Inc., excelling in team leadership and project management. Achieved departmental goals through strategic planning and relationship building, while enhancing customer satisfaction and employee engagement. Skilled in decision-making and time management, fostering a culture of continuous improvement.
Overview
28
28
years of professional experience
Work History
Manager
Gallagher Bassett Services Inc.
09.2010 - 10.2024
- Participated in training sessions to enhance knowledge of tools and equipment usage.
- Adapted quickly to changing priorities, demonstrating flexibility in task execution.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed internal and external working relationships.
Supervisor
Gallagher Bassett Services Inc.
09.2000 - 09.2010
- Supported daily management tasks to ensure efficient workflow and resource allocation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked with internal and external customers to ensure client satisfaction.
- Assisted with client split process that included moving data from one client to another with internal processes.
Lead Engineer
Gallagher Bassett Services Inc.
03.1997 - 09.2000
- Monitor and backup of system utilities.
- Produce checks in nightly banking run.
- Receive and process requests as needed. This would include report printing, data gathering and producing hard data cartridges to be sent to client and other data vendors.
Education
High School Diploma -
Lake Park High School
Roselle, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Goal setting
- Relationship building
- Project management
Timeline
Manager
Gallagher Bassett Services Inc.
09.2010 - 10.2024
Supervisor
Gallagher Bassett Services Inc.
09.2000 - 09.2010
Lead Engineer
Gallagher Bassett Services Inc.
03.1997 - 09.2000
High School Diploma -
Lake Park High School