Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MAURICE BLANCHARD

Aberdeen,MS

Summary

Dynamic Customer Service Representative with a proven track record at EVERISE, excelling in timely issue resolution and account management. Skilled in freight handling, I effectively coordinated appointments and enhanced customer satisfaction through proactive communication and support. Committed to driving improvements and fostering positive relationships in high-pressure environments.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

EVERISE
11.2023 - 06.2025
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Customer Support Specialist

Conduent
04.2020 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.

Forklift Operator

TOYOTA BLUE SPRINGS
01.2016 - 09.2023
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Maneuvered forklift safely in congested and confined areas using careful driving and technique.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Communicated with floor managers to determine merchandise placement.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

TEAM LEAD

Asurion
07.2016 - 03.2019
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Warehouse Forklift Operator

TRUE TEMPLER
05.2010 - 12.2015
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
  • Manually counted Number of picked and packaged orders for any loss.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Education

High School Diploma -

ABERDEEN HIGHSCHOOL
Aberdeen, MS
06.2006

Skills

  • Appointment coordination
  • Timely issue resolution
  • Account management
  • Freight handling

Certification

  • Sales Essentials Certificate
  • Sales Manager Certificate

Timeline

Customer Service Representative

EVERISE
11.2023 - 06.2025

Customer Support Specialist

Conduent
04.2020 - 09.2023

TEAM LEAD

Asurion
07.2016 - 03.2019

Forklift Operator

TOYOTA BLUE SPRINGS
01.2016 - 09.2023

Warehouse Forklift Operator

TRUE TEMPLER
05.2010 - 12.2015

High School Diploma -

ABERDEEN HIGHSCHOOL

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MAURICE BLANCHARD