Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maurice Ellis

Greenwood

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Insightful Fire Captain with experience directing cohesive emergency team with highest degree of professionalism and respect. Strengths include maintaining effective team through attentiveness, coaching and discipline. In-depth knowledge of safety regulations, response management and fire department policies, procedures and internal controls. Motivated individual promoting well-rounded skill set including good communication and a care for the people. Always ready and willing to pitch in and perform above expectations.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

NexRep
Remote
03.2026 - Current
  • Collaborated with cross-functional teams to address complex customer issues, ensuring satisfaction and retention.
  • Developed training materials to enhance team knowledge on products and services, improving overall service accuracy.
  • Analyzed customer feedback to identify trends, driving initiatives that enhanced user experience and loyalty.
  • Led performance reviews for team members, providing constructive feedback to support professional growth and development.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Liveops
Remote
01.2026 - 03.2026
  • Resolved customer inquiries efficiently using CRM software to enhance service quality.
  • Managed high-volume calls while maintaining composure and professionalism in fast-paced environments.
  • Trained new team members on company policies and customer service protocols, fostering a collaborative work culture.
  • Implemented process improvements that streamlined operations and reduced response times for customer queries.

Insurance Agent

Qualfon
Remote
10.2024 - 12.2024
  • Developed tailored insurance solutions for diverse clientele, enhancing policyholder satisfaction.
  • Analyzed client needs to recommend appropriate coverage options, improving overall service quality.
  • Educated clients on policy details and benefits, fostering informed decision-making.
  • Streamlined claims processing procedures, reducing turnaround time and increasing efficiency.

Firefighter Captain

Greenwood Fire Dept
Greenwood, MS
01.1998 - 01.2022
  • Trained continuously to maintain required physical fitness for demanding work.
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Checked hoses and breathing masks after fire calls to determine proper functionality.
  • Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Informed and educated local community members about fire prevention and safety.
  • Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
  • Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
  • Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
  • Controlled and extinguished fires using manual and power equipment.

Education

Associate of Arts - Education

Mississippi Delta Community College
Moorhead, MS
08-2019

Skills

  • Fire Suppression Tactics
  • Community Education
  • Conditions Assessment
  • Rescue Equipment Proficiency
  • Fire Suppression Work
  • Public Assistance and Support
  • Weekly Checks
  • Public Education
  • Public Safety and Security
  • Fire Safety Design Evaluation
  • Emergency Management
  • Fire Prevention and Enforcement
  • Emergency Response
  • Life and Property Protection
  • Incident Safety
  • Hazardous Materials Handling
  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Customer relations

Timeline

Customer Service Representative

NexRep
03.2026 - Current

Customer Service Representative

Liveops
01.2026 - 03.2026

Insurance Agent

Qualfon
10.2024 - 12.2024

Firefighter Captain

Greenwood Fire Dept
01.1998 - 01.2022

Associate of Arts - Education

Mississippi Delta Community College
Maurice Ellis