Max Shelby
Madison
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server
Buffalo Wild Wings
11.2024 - Current
- Resolved customer complaints swiftly, fostering positive dining experiences.
- Streamlined order processing using POS system for improved accuracy.
- Participated in team meetings to discuss service improvements and enhancements.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Another Broken Egg Cafe
03.2021 - 04.2024
- Assisted in training new servers on menu items and service standards.
- Managed multiple tables efficiently, maintaining high service quality during peak hours.
- Maintained cleanliness and organization of dining area to enhance ambiance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
Trace Grill
06.2020 - 02.2021
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Trained new staff on operational procedures, promoting a collaborative team environment.
- Managed inventory levels, ensuring availability of popular menu items and reducing waste.
- Processed transactions accurately, maintaining cash register integrity and balancing daily sales reports.
Server
Sombra Mexican Kitchen
01.2016 - 05.2020
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to deliver prompt and accurate orders.
Education
Associate of Applied Science - Electrical
Hinds Community College
Brandon, Mississippi, MS02-2025
Skills
- Strong work ethic
- Memory retention
- Cleanliness standards
- Team collaboration
- Quality control
- Performance improvement
- Task prioritization
- Shift management
Timeline
Server
Buffalo Wild Wings
11.2024 - Current
Server
Another Broken Egg Cafe
03.2021 - 04.2024
Sales Associate
Trace Grill
06.2020 - 02.2021
Server
Sombra Mexican Kitchen
01.2016 - 05.2020
Associate of Applied Science - Electrical
Hinds Community College