Mckendria McGlothin
Toomsuba
Summary
Dynamic hospitality professional with extensive experience at Outback Steakhouse, excelling in guest relations and team management. Proven ability to train staff effectively while maintaining high standards of service and cleanliness. Recognized for exceptional communication skills and a calm demeanor, ensuring a welcoming environment for all guests.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Hostess
Outback Steakhouse
09.2023 - Current
Engaged visitors with friendly greetings.
Seating customers.
Kept workspace consistently neat and structured.
Delivered comprehensive training to newly hired staff.
Provided timely assistance and information through effective call handling.
Cafe Associate
Sam’s Club
06.2017 - 12.2019
Assembled diverse menu items.
Managed supply orders efficiently.
Maintained a clean workspace.
Handled monetary exchanges.
Organized freezer and cooler.
Ensured customer satisfaction through attentive service.
Sam’s Club
Baker/packager
08.2021 - 06.2023
Produced high-quality pastries and breads.
Organized and replenished inventory in freezer and cooler.
Ensured timely packaging of required baked products.
Maintained cleanliness of bakery area.
Lead Hostess
Outback Steakhouse
06.2008 - 06.2017
Acknowledged guests upon arrival.
Accommodated guests in a timely manner.
Kept supplies stocked.
Helped in other areas of restaurant as needed.
Education
High School Diploma -
Clarkdale High School
Meridian, MS05.2008
Skills
- Exceptional communication
- Phone etiquette
- Food safety awareness
- Team management
- Guest relations
- Task delegation
- Staff training
- Policy enforcement
- Upselling strategies
- Restaurant operations
- Seating arrangements
- Reservation management
- Table assignment
- Dining room management
- Dispute mediation
- Strong leadership
- Floor planning
- Special requests accommodation
- Party preparation
- Customer service
- Cleaning and sanitation
- Greeting guests
- Effective multitasking
- Interactive communication skills
- Guest engagement
- Hospitality service expertise
- Restroom servicing
- Payment processing
- Food running
- Service prioritization
- Table setting
- High volume dining
- Table bussing
- Beverage preparation
- Positive and professional
- Calm demeanor
- Teamwork and collaboration
- Problem-solving
- Warm and friendly
- Time management
- Reliable and trustworthy
- Flexible and adaptable
Certification
Medical Terminology 1&2
Timeline
Lead Hostess
Outback Steakhouse
09.2023 - Current
Sam’s Club
Baker/packager
08.2021 - 06.2023
Cafe Associate
Sam’s Club
06.2017 - 12.2019
Lead Hostess
Outback Steakhouse
06.2008 - 06.2017
High School Diploma -
Clarkdale High School
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