Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Caine

Meridian

Summary

Dynamic hospitality professional with a proven track record at Waffle House, excelling in guest satisfaction through exceptional service and effective complaint handling. Skilled in relationship building and problem-solving, I foster trust and rapport while maintaining high standards of hygiene and safety. Committed to enhancing client experiences in fast-paced environments.


Experienced with peer support and mental health advocacy, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey.

Overview

5
5
years of professional experience

Work History

Hospitality Professional

Waffle House
05.2023 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Peer Support Specialist

Haven House
10.2021 - 10.2022
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.

Bank Teller

Community Bank
08.2020 - 09.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Collaborated with team members to ensure smooth operations and high-quality service.

Education

Northeast High School
Meridian, MS

Skills

  • First aid and safety
  • Hygiene and sanitation
  • Staff training and development
  • Complaint handling
  • Substance abuse awareness
  • Peer support ethics
  • Recovery guidance
  • Mental health advocacy
  • Problem-solving skills
  • Relationship building skills
  • Relapse prevention

Timeline

Hospitality Professional

Waffle House
05.2023 - Current

Peer Support Specialist

Haven House
10.2021 - 10.2022

Bank Teller

Community Bank
08.2020 - 09.2021

Northeast High School

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McKenzie Caine