Meagan Coleman
Gulfport
Summary
Personable, dedicated, and driven professional individual with extensive experience in industry. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Memorial
Gulfport
03.2021 - Current
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Performed data entry into computer systems for tracking purposes.
- Develop and maintain effective and efficient communication with the patient, inter-professional care delivery teams, VA medical centers, and other agencies.
- Provides specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
Table Games Dealer
Golden Nugget Biloxi Hotel & Casino
Biloxi
04.2019 - 01.2021
- Operate and manage casino game tables.
- Utilized appropriate strategies when dealing specific games.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Provided friendly customer service to guests at the casino table games area.
Customer Care Representative
Beau Rivage Resort & Casino
Biloxi
12.2012 - 02.2019
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
Education
High School Diploma -
Gulfport High School
Gulfport, MS05-2010
Some College (No Degree) -
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Patient care
- Vital sign monitoring
- Data entry
- Electronic health records
- Appointment scheduling
- Customer service
Certification
- CPR Certified
References
References available upon request.
Timeline
Patient Care Technician
Memorial
03.2021 - Current
Table Games Dealer
Golden Nugget Biloxi Hotel & Casino
04.2019 - 01.2021
Customer Care Representative
Beau Rivage Resort & Casino
12.2012 - 02.2019
High School Diploma -
Gulfport High School
Some College (No Degree) -
Mississippi Gulf Coast Community College