Mechell Hill
Jackson,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
02.2024 - 06.2025
- Delivered customer service for SNAP benefits by addressing inquiries and resolving issues.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Recruitment Coordinator
Adecco
06.2023 - 01.2024
- Conducted full-cycle recruiting, including sourcing, screening, and interviewing candidates to meet hiring needs.
- Utilized applicant tracking systems to manage candidate pipelines and improve recruitment efficiency.
- Engaged in networking events to build relationships with potential candidates and enhance employer brand visibility.
- Coordinated onboarding processes for new hires, ensuring a smooth transition into the organization.
Customer Service Representative
Apple One
01.2022 - 05.2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Learned company products and services to enhance customer interactions and support.
- Handled transactions accurately, ensuring timely processing of payments and refunds.
- Collaborated with team members to maintain a positive customer experience in high-volume environments.
Education
High School Diploma -
Provine High School
Jackson, MS05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Conduent
02.2024 - 06.2025
Recruitment Coordinator
Adecco
06.2023 - 01.2024
Customer Service Representative
Apple One
01.2022 - 05.2023
High School Diploma -
Provine High School
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