Megan Taylor
Hernando
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Relationship Banker II
Trustmark Bank
02.2024 - Current
- Assisted customers in identifying financial needs and recommending suitable banking products.
- Managed customer transactions, ensuring compliance with bank policies and procedures.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Mortgage Loan Processor
Nations Lending Corporation
06.2021 - 05.2023
- Processed mortgage applications in compliance with federal regulations and company policies.
- Reviewed financial documents for accuracy, ensuring timely loan approvals.
- Coordinated communication between clients, lenders, and underwriters to facilitate smooth transactions.
- Assisted in gathering necessary documentation for loan verification and underwriting processes.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
Mortgage Loan Assistant
Nations Lending Corporation
04.2020 - 06.2021
- Facilitated mortgage application processes by verifying documentation and ensuring compliance with lending regulations.
- Coordinated communication between loan officers, clients, and third-party vendors to streamline workflow and enhance service delivery.
- Assisted in preparing loan files for underwriting, ensuring accuracy and completeness of required documentation.
- Managed client inquiries regarding loan status, providing timely updates and resolving issues to maintain satisfaction.
- Developed proficiency in mortgage software systems to efficiently track applications and monitor progress through the pipeline.
- Implemented organizational improvements in file management, resulting in enhanced accessibility for team members.
- Trained new staff on operational procedures and best practices to ensure consistency in processing loans effectively.
- Supported senior loan officers in analyzing borrower creditworthiness, contributing to informed decision-making for loan approvals.
- Communicated with customers daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Contributed to team success by proactively assisting colleagues during high-volume periods or absences, ensuring uninterrupted service levels were maintained.
- Demonstrated strong knowledge of various mortgage products available, enabling informed recommendations for best-suited options tailored to individual client needs.
Mortgage Loan Assistant
Sierra Pacific
01.2020 - 04.2020
- Monitored key dates to obtain information by deadlines.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Improved accuracy in borrower''s information verification process through meticulous attention to detail when reviewing documentation against application data inputs.
- Provided exceptional support to loan officers through timely preparation of pre-approval letters for prospective borrowers.
Mortgage Loan Assistant
Castle and Cooke Mortgage
05.2017 - 12.2019
- Managed pipeline efficiently, prioritizing tasks based on deadlines while consistently meeting performance targets.
- Supported underwriters, ensuring efficient workflow through timely submission of completed files.
- Expedited closings by coordinating effectively with title companies and attorneys throughout the settlement process.
- Maintained excellent communication channels between clients, loan officers, and underwriters to ensure prompt resolution of issues during application process.
- Assisted in processing mortgage applications, ensuring compliance with industry regulations.
- Reviewed financial documents for accuracy, enhancing overall processing efficiency.
Mortgage Loan Assistant
Supreme Lending
01.2017 - 05.2017
- Assisted in processing mortgage applications, ensuring compliance with industry regulations.
- Reviewed financial documents for accuracy, enhancing overall processing efficiency.
- Collaborated with loan officers for seamless management of pipeline, resulting in improved processing times.
- Increased customer satisfaction rates through excellent interpersonal skills, creating an environment of trust and confidence during the mortgage application journey.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Mortgage Loan Assistant
Envoy Mortgage
08.2016 - 01.2017
- Coordinated communication between clients and loan officers to streamline application workflows.
- Maintained updated loan files and documentation in compliance with company policies.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Communicated with customers daily to request information and complete paperwork.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Contributed to team success by proactively assisting colleagues during high-volume periods or absences, ensuring uninterrupted service levels were maintained.
Mortgage Loan Processor
Desoto Home Mortgage
08.2015 - 01.2016
- Processed mortgage applications, ensuring compliance with industry regulations and internal policies.
- Reviewed loan documentation for accuracy, completeness, and adherence to guidelines.
- Coordinated with lenders, borrowers, and real estate agents to facilitate efficient communication throughout the application process.
- Handled any conditions sent from underwriting departments.
Real Estate Agent
Austin Realty Group
04.2015 - 08.2015
- Facilitated property showings, ensuring client satisfaction through tailored presentations.
- Negotiated contracts and agreements, fostering positive relationships with clients and stakeholders.
- Researched local real estate market trends to provide clients with informed advice and insights.
- Developed marketing strategies utilizing social media platforms to enhance property visibility and attract buyers.
New Accounts Representative/Loan Officer Assistant
First Security Bank
07.2006 - 05.2014
- Managed onboarding process for new accounts, ensuring seamless integration and compliance with company policies.
- Developed and maintained relationships with clients, addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to streamline account setup procedures, enhancing overall efficiency.
- Analyzed client needs to recommend tailored solutions, improving customer satisfaction rates significantly.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
Education
Business And Psychology
Mississippi State University
Starkville, MS12-2007
Skills
- Relationship building and management
- Customer Service-oriented
- Policy development and implementation
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
Timeline
Relationship Banker II
Trustmark Bank
02.2024 - Current
Mortgage Loan Processor
Nations Lending Corporation
06.2021 - 05.2023
Mortgage Loan Assistant
Nations Lending Corporation
04.2020 - 06.2021
Mortgage Loan Assistant
Sierra Pacific
01.2020 - 04.2020
Mortgage Loan Assistant
Castle and Cooke Mortgage
05.2017 - 12.2019
Mortgage Loan Assistant
Supreme Lending
01.2017 - 05.2017
Mortgage Loan Assistant
Envoy Mortgage
08.2016 - 01.2017
Mortgage Loan Processor
Desoto Home Mortgage
08.2015 - 01.2016
Real Estate Agent
Austin Realty Group
04.2015 - 08.2015
New Accounts Representative/Loan Officer Assistant
First Security Bank
07.2006 - 05.2014
Business And Psychology
Mississippi State University
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