Melicia Hinton
D'Iberville
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
ResultsCX
08.2025 - Current
- Provided exceptional support to customers via phone and chat channels.
- Resolved customer inquiries using CRM software and internal knowledge base.
- Collaborated with cross-functional teams to improve service delivery processes.
- Documented customer interactions accurately in the ticketing system for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Manager
The Salad Station
D'Iberville
01.2022 - Current
- Managed daily operations and streamlined workflow at a bustling salad bar.
- Trained new staff in food preparation and customer service best practices.
- Coordinated inventory management and ensured timely stock replenishment of fresh ingredients.
- Optimized staff scheduling to maintain efficient coverage during peak hours.
- Resolved customer concerns to enhance service experience and satisfaction.
- Facilitated team meetings to boost communication and operational efficiency.
Patient Care Nursing Assistant
Community Development, Inc.
Biloxi
12.2024 - 09.2025
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship to patients and families.
- Collaborated with healthcare team to develop individualized care plans.
Personal Care Assistant/Caregiver, Special Needs
Department of Rehabilitation Services
Gulfport
08.2020 - 01.2022
- Assisted clients with daily living activities and personal hygiene routines.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for medical appointments and social outings for clients.
- Monitored client health status and reported changes to healthcare professionals.
Cashier
Walmart
Biloxi
05.2016 - 05.2018
- Processed customer transactions accurately and efficiently at a leading retail store.
- Managed cash register operations while ensuring compliance with company policies.
- Assisted customers with inquiries and provided product information as needed.
- Collaborated with team members to streamline checkout processes and enhance service.
Barista Shift Supervisor
Starbucks
Biloxi
06.2015 - 05.2016
- Supervised team members during busy shifts to ensure efficient service.
- Managed inventory levels and ordered supplies to meet store demands.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints in a polite and professional manner.
Shift Manager
Auntie Anne's Pretzels
Diberville
08.2014 - 09.2015
- Trained and mentored staff in customer service and food preparation techniques.
- Implemented safety protocols to uphold health standards during food handling.
- Coordinated shift schedules to optimize labor resources and coverage.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
Education
High school diploma or GED -
West Jones High School
Soso, MS01-2006
Skills
- Host/hostess and barista experience
- Effective communication
- Customer relationship management
- Adaptability and flexibility
- Microsoft Word and Excel
- Bathing assistance and patient care
- Cash handling and cashiering
- Food preparation and meal preparation
- First aid and medical terminology
- Caregiving and senior care
- Shift management and scheduling
- Computer skills and typing
- Customer service and support
- Heavy lifting and physical assistance
- Care plans and client assessments
Certification
CPR Certification
Additional Information
I work from home now as a sales associate with results cx
Languages
English
Timeline
Customer Service Representative
ResultsCX
08.2025 - Current
Patient Care Nursing Assistant
Community Development, Inc.
12.2024 - 09.2025
Assistant Manager
The Salad Station
01.2022 - Current
Personal Care Assistant/Caregiver, Special Needs
Department of Rehabilitation Services
08.2020 - 01.2022
Cashier
Walmart
05.2016 - 05.2018
Barista Shift Supervisor
Starbucks
06.2015 - 05.2016
Shift Manager
Auntie Anne's Pretzels
08.2014 - 09.2015
High school diploma or GED -
West Jones High School