Melinda Gibson
Ridgeland,MS
Summary
Seeking a position where developing business and communication skills using the degree in Sociology. Dynamic customer service specialist, offering 10 years demonstrated expertise in delivering ingenious customer service that drive sales and encourage customer loyalty and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service
Molina Healthcare Company
04.2022 - Current
- To provide answers to customer service inquiries regarding accounts receivables, means and copayment testing and health insurance related issues
- Provide helpful and courteous to insurance carriers, as well as other medical centers and business entities, conveying professional businesslike attitude
- Reviewing first party receivables
- Handled over 200 incoming calls daily while providing excellent customer service.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Administered quality customer service to in-house staff and satisfied concerns.
Customer Service
United Healthcare
04.2017 - 09.2022
- Assist with customer needs
- Answer calls and resolve issues
- Promote customer care
- Provide open-ended questions to assess customer needs
- To direct calls to appropriate individuals and departments
- Collecting, compiling and/or tracking of data and program information in support of revenue
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Handled over 250 incoming calls daily while providing excellent customer service.
Education
Bachelor of Arts Sociology -
Jackson State University
Jackson, MS04.2012
Skills
- Education
- Bachelor of Arts degree in Sociology from Jackson State University
- Employment
- Implemented strong work ethic, efficient organizational skills as well as communication skills
- Personal
- Communicate well with others Quick learner, striving to achieve goals and exceed expectations Organized and focused Self-Motivated
- Customer Service
- Proficient Customer Service
- IT Customer Service
- Customer service expertise
- Call Center Customer Service
- Customer Support and Service
- Customer Relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Microsoft Certified Professional (MCP)
- Basic Life Support for Healthcare and Public Safety (BLS)
- Certified Customer Service Professional (CCSP)
Date Available
Immediately
Volunteer Experience
Birthrights of Jackson, 02/2020, Ridgeland, MS
Training
Customer Service Management Certification Training, 01/02/2022, 01/04/2022, 24 hours, Ridgeland, MS
Timeline
Customer Service
Molina Healthcare Company
04.2022 - Current
Customer Service
United Healthcare
04.2017 - 09.2022
Bachelor of Arts Sociology -
Jackson State University
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