Melissa Martin
Greenville,MS
Summary
Dynamic Security Manager with extensive experience at Casino, adept at developing emergency response plans and enhancing team performance through targeted training. Proven track record in incident reporting and compliance management, fostering strong relationships with law enforcement. Skilled in asset protection and employee relations, ensuring a safe environment for all stakeholders.
Accomplished Security Manager with eighteen years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Confident Security Manager successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally.
Responsible for maintaining accurate key controls to ensure all Gaming Regulations are being followed.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security Manager
Casino
08.2008 - Current
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Supervised team of 34 security personnel during shift.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Established and maintained close working relationships with local law enforcement officers.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
Security Officer
Harlow's Casino Resort & Spa
07.2007 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Officer
Bayou Caddy Jubilee Casino
05.2006 - 07.2007
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Store Manager
Double Quick
02.2001 - 04.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZSpanish - Foreign Languages Education
Stratford Career Institue
Albany, VT11-2025
GED -
Yazoo High
Yazoo City, MS05-1998
Skills
- Report writing/Daily incident reporting
- Safety and security regulations/Emergency response
- Asset protection
- Employee performance evaluation
Accomplishments
- Supervised team of over 35 staff members.
- Documented and resolved conficts which led to a more productive team.
- Achieved recognition by completing multiple tasks with accuracy and efficiency.
Certification
- OSHA Certified
- CPR/AED Certification
- Mississippi Driver's License
Languages
English
Full Professional
Timeline
Security Manager
Casino
08.2008 - Current
Security Officer
Harlow's Casino Resort & Spa
07.2007 - Current
Security Officer
Bayou Caddy Jubilee Casino
05.2006 - 07.2007
Store Manager
Double Quick
02.2001 - 04.2006
No Degree - Criminal Justice
University of Phoenix
Spanish - Foreign Languages Education
Stratford Career Institue
GED -
Yazoo High
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